The step in getting to synergy that involves using genuine listening skills is:

Agreeing on what the situation is that needs to be solved is called:

Sascha is class president and has gathered the other class officers because the school principal wants a plan for avoiding the behavior problems they experienced at last year’s dance. They all discussed and agreed that the problem last year was due to low security. Sascha listens to everyone’s thoughts and takes notes. What should she do next? (select the best answer)