Question 1

A technician received a call that the network printer was printing garbled text. The technician printed a test page from several users’ workstations and received the same result. The technician then ran a diagnostic on the printer, and everything passed.
After uninstalling the printer from a user’s workstation and then reinstalling it, the printer is now working properly. Which of the following was the cause of this issue?

Accepted Answer

Drivers on the users’ workstations were out of date

Answer

The font was changed by the user in the printing preferences

Answer

The toner level in the printer was extremely low

Answer

There were several print jobs hung in the queue.

Question 2

The printer in the accounting department has stopped all printing
processes. The print queue shows that there are seven jobs in the queue
that are waiting to be printed. Which of the following would be the BEST
next troubleshooting step?

Accepted Answer

Restart the printer's spooler

Answer

Send a test job to the printer and move it to the top of the queue

Answer

Delete everything in the queue and resend the print jobs

Answer

Install an updated version of the printer driver

Question 3

A system administrator has connected an external USB drive to a
computer to transfer some documents. When booting the computer, the
system tries to boot from the external drive and gives an error message.
Which of the following would be the BEST way to prevent the USB drive
from booting?

Accepted Answer

Modify the BIOS to boot from the internal hard drive

Answer

Disable the external drive in Device Manager

Answer

Modify the boot order in Windows Disk Management

Answer

Rebuild the MBR on the external hard drive

Question 4

A client’s laptop has recently had its internal mini-PCIe wireless adapter
card replaced. Although Device Manager shows the card working
properly, the wireless card management software shows very low signal
strength. The wireless card keeps dropping its wireless connection and
will not maintain a consistent network link. What is the most likely
reason for this problem?

Accepted Answer

The wireless adapter antenna cable isn’t connected

Answer

The operating system doesn’t support the wireless card

Answer

The wireless card is administratively powered of

Answer

The mini-PCIe card isn’t compatible with the laptop

Question 5

A user has powered on their computer and received the message
“Operating system not found.” A check of the system shows that the hard
drive cables are properly connected. Which of the following would be the
NEXT best troubleshooting step?

Accepted Answer

Check for removable drives

Answer

Replace the boot drive

Answer

Boot to Safe Mode

Answer

Restore from a known good backup

Question 6

A user is having an issue with a smartphone not recognizing their
location on a map. All other Internet and phone features are working
properly. Which of the following would be the MOST likely cause of this
issue?

Accepted Answer

GPS is disabled

Answer

Storage space is low

Answer

The battery is low

Answer

Wi-Fi is enabled

Question 7

A graphics designer is experiencing increasing delays when accessing files
on her hard drive. The user maintains a daily backup of all data on the
drive. Which of these would be the BEST next troubleshooting step for
this issue?

Accepted Answer

Perform a hard drive diagnostic

Answer

Reinstall Windows

Answer

Restore from the daily backup

Answer

Boot to Safe Mode

Question 8

When a user starts their computer, the screen remains blank and the
computer beeps twice. Which of these would be the MOST likely cause
of this issue?

Accepted Answer

The memory is faulty

Answer

The PC is infected with malware

Answer

The boot device is not connected

Answer

The operating system has become corrupted

Question 9

A technician is connecting a laptop to an LCD projector in a conference
room. The display on the laptop works properly, but the projector image
is constantly flickering and pixelating. The technician has modified the
resolution and refresh rates, but the projector image continues to flicker.
Which of the following would be the BEST next troubleshooting step?

Accepted Answer

Replace the video cable

Answer

Power cycle the projector

Answer

Replace the projector bulb

Answer

Disable the laptop display

Question 10

A server administrator has received an alert showing that one drive in a
RAID 1 array has failed. Which of the following would be the best way
to resolve this alert?

Accepted Answer

Replace the bad drive and resync the array

Answer

Replace all drives in the array and resync the array

Answer

Convert the array to RAID 0 and replace the drive

Answer

Replace the bad drive and restore from backup

Question 11

A user has just connected to a new wireless network, but they cannot view
any Internet web sites. Their network configuration shows the IP address
as 169.254.228.109, the subnet mask is 255.255.0.0, and they have not
been assigned a default gateway. Which of these is the MOST likely
cause of this issue?

Accepted Answer

The DHCP server is down

Answer

The subnet mask is not correct

Answer

The Internet provider is experiencing a temporary outage

Answer

The wireless adapter is not working properly

Question 12

A desktop computer has just abruptly shut off, and pressing the power
button doesn’t restart the system. There are no fans spinning, no lights are
on, and no messages appear on the display. Which of these would be the
MOST likely cause of this issue?

Accepted Answer

The power supply is faulty

Answer

The boot sector is missing

Answer

The BIOS is configured with a startup password

Answer

The master boot record is corrupted

Question 13

A desktop administrator has been asked to troubleshoot a laptop
computer that beeps during the power on process while the laptop
screen remains dark. Which of the following would be the best NEXT
troubleshooting step?

Accepted Answer

Establish a theory

Answer

Evaluate results

Answer

Implement a solution

Answer

Document findings

Question 14

A developer is connecting a laptop to an LCD projector, but the system is
displaying artifacts on both screens when the two are connected. Which
of the following should resolve this issue?

Accepted Answer

Disable advanced video features

Answer

Connect the laptop to a power source

Answer

Turn the projector off and back on again

Answer

Change the laptop resolution

Question 15

A system administrator has been asked to troubleshoot a print server that
is no longer operating. The print server displays an error code on the front
panel and does not respond to any user input. The system administrator
has created a list of four theories that might cause this particular error.
Which of the following would be the best NEXT troubleshooting step?

Accepted Answer

Test each theory on a lab system

Answer

Document the theories in the company knowledgebase

Answer

Try different theories on the print server until the problem is resolved

Answer

Replace the print server device

Question 16

A server administrator has configured a database server with a RAID 0
array containing four hard drives. An error notification from the RAID
controller states that disk 3 has failed. Which of the following would be
the BEST way to address this disk failure?

Accepted Answer

Replace the drive and restore from backup

Answer

Replace the drive and resynchronize the array

Answer

Replace all drives and resynchronize the array

Answer

Replace the drive and re-mirror the array

Question 17

A technician has replaced a laser printer toner cartridge, but now the
output does not appear as dark as the original toner cartridge. Which of
the following would be the best way to address this issue?

Accepted Answer

Run a printer calibration

Answer

Use a laser printer maintenance kit

Answer

Clean the OPC drum

Answer

Replace the fuser

Question 18

A gaming enthusiast has upgraded his home computer from integrated
graphics to a separate video adapter card. The computer operates as
expected for web browsing and word processing applications. However,
playing a game results in the system shutting down after a few minutes
of operation. Which of the following would be the MOST likely
component causing this issue?

Accepted Answer

Power supply

Answer

RAM

Answer

SSD

Answer

CPU

Question 19

Ann, an end user, hears multiple beeps each time she attempts to start her workstation, but the computer does not boot successfully. The workstation was recently serviced for a separate issue. Which of the following will MOST likely resolve the
current issue with the shortest amount of downtime?

Accepted Answer

Reseat the RAM

Answer

Replace the HDD

Answer

Reset the BIOS

Answer

Replace the PSU

Question 20

Users in the marketing department are reporting that one network
printer is not working. There are many print jobs in the queue, but
none of the jobs have started to print. A test print from the printer's front
panel does not print any pages. What is the MOST likely reason for this
printing issue?

Accepted Answer

Printer hardware has failed

Answer

Network is disconnected

Answer

Printer drivers need to be updated

Answer

Print spooler needs to be restarted

Question 21

Which of these technologies do not require a backlight to provide aviewable display?

Accepted Answer

OLED

Answer

IPS

Answer

LCD

Answer

LED

Question 22

A system administrator has tripped over an Ethernet cable and the cable’sRJ45 connector has broken. Which of the following should be used to resolve this issue?

Accepted Answer

Crimper

Answer

Tone generator and probe

Answer

Cable tester

Answer

Punch-down tool

Question 23

A system administrator is using a maintenance kit on a network connected laser printer. Which of the following should be the LAST step when performing this maintenance?

Accepted Answer

Reset the page counter

Answer

Wait until the fuser unit cools down and replace it

Answer

Examine the feed rollers

Answer

Replace the power cord

Question 24

Which wireless standard operates in the 5 GHz band and provides over5 Gbit/sec of throughput?

Accepted Answer

802.11ac

Answer

802.11g

Answer

802.11a

Answer

802.11n

Question 25

A user in the manufacturing department reports that every page printed from the central networked laser printer has a single black line that extends from the top of the page to the very bottom. Which of the following is the MOST likely cause of this issue?

Accepted Answer

The photosensitive drum is damaged

Answer

The printer is out of memory

Answer

The toner is low

Answer

The fuser is damaged

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