Quizalize logo
placeholder image to represent content

14.1.1 Review

Quiz by Kwok Louie

Feel free to use or edit a copy

includes Teacher and Student dashboards

Measure skills
from any curriculum

Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.

With a free account, teachers can
  • edit the questions
  • save a copy for later
  • start a class game
  • automatically assign follow-up activities based on students’ scores
  • assign as homework
  • share a link with colleagues
  • print as a bubble sheet

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
10 questions
Show answers
  • Q1
    Which of the following is a key guideline for providing great customer service?
    Ignoring customer feedback
    Active listening
    Talking over the customer
    Responding late to inquiries
    30s
  • Q2
    Which practice is important for maintaining a positive relationship with customers?
    Following up after a service interaction
    Avoiding customer communication
    Limiting contact to sales only
    Only responding to complaints
    30s
  • Q3
    What attitude should customer service representatives maintain to ensure great service?
    Skepticism
    A positive attitude
    Indifference
    Frustration
    30s
  • Q4
    Which of the following actions demonstrates empathy in customer service?
    Blaming the customer for the issue
    Disregarding the customer's concerns
    Acknowledging the customer's feelings
    Rushing to end the conversation
    30s
  • Q5
    What is a crucial aspect of handling customer complaints effectively?
    Avoiding communication with the customer
    Offering a solution
    Asking the customer to wait indefinitely
    Dismissing the complaint
    30s
  • Q6
    Which approach helps to create a personalized experience for customers?
    Reading from a script
    Using the customer's name during the interaction
    Treating every customer the same
    Asking generic questions
    30s
  • Q7
    What should a customer service representative do if they do not know the answer to a customer's question?
    Make up an answer
    Ignore the question
    Transfer the customer without explanation
    Promise to find the information and follow up
    30s
  • Q8
    How does active listening relate to professional behavior?
    It is less important than speaking
    It leads to more misunderstandings
    It demonstrates respect and fosters trust
    It only benefits the listener
    30s
  • Q9
    In what way can nonverbal communication impact professional interactions?
    It has no effect on communication
    It is the only form of communication
    It can reinforce or contradict spoken messages
    It is only relevant in personal relationships
    30s
  • Q10
    What is one way to improve professional communication skills?
    Using jargon frequently
    Ignoring nonverbal cues
    Minimizing feedback sessions
    Practicing active listening techniques
    30s

Teachers give this quiz to your class