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14.3.1 Review

Quiz by Kwok Louie

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23 questions
Show answers
  • Q1
    Which of the following methods is commonly used for assessing customer satisfaction?
    Income statements
    Surveys
    Balance sheets
    Supply chain analysis
    30s
  • Q2
    Which legislation primarily governs data protection and privacy in the European Union?
    Digital Millennium Copyright Act (DMCA)
    General Data Protection Regulation (GDPR)
    Children's Online Privacy Protection Act (COPPA)
    Health Insurance Portability and Accountability Act (HIPAA)
    30s
  • Q3
    Which of the following actions is considered unethical in the context of information technology?
    Using open-source software
    Spreading malware intentionally
    Encrypting sensitive information
    Implementing firewalls to protect data
    30s
  • Q4
    What is the term for the ethical duty of technology professionals to ensure the safety and security of their software and systems?
    Due diligence
    User consent
    Open sourcing
    Data sharing
    30s
  • Q5
    Which of the following best describes the concept of 'intellectual property' in the realm of IT?
    Real estate assets
    Collective ownership of data
    Physical property ownership
    Creation of unique ideas and technologies
    30s
  • Q6
    Which of the following is a key principle of data protection in IT ethics?
    Data monetization
    Informed consent
    Data minimization
    Surveillance
    30s
  • Q7
    What is the term for the unauthorized access and use of someone's personal information in the context of IT ethics?
    Data breach
    Encryption
    Data analytics
    Data mining
    30s
  • Q8
    What is a primary purpose of a service-level agreement (SLA) in a business context?
    To define the expected level of service and performance between a service provider and a client
    To outline the company's financial projections
    To describe the company's hiring policies
    To establish product pricing and discounts
    30s
  • Q9
    Which of the following is NOT typically included in a service-level agreement (SLA)?
    Uptime guarantees
    Support contact details
    Response time expectations
    Personal vacation policies of employees
    30s
  • Q10
    What does an SLA typically quantify in terms of service delivery?
    The company's customer demographics
    Employee satisfaction levels
    The measurable performance metrics such as availability and response time
    The historical sales data of the company
    30s
  • Q11
    What is the importance of defining 'exclusions' in a service-level agreement (SLA)?
    To increase the complexity of the contract
    To clarify what is not covered by the agreement
    To enhance the marketing value of the service
    To create additional work for the service provider
    30s
  • Q12
    Which item is an example of Personally Identifiable Information (PII)?
    Driver's License Number
    Season of Birth
    Favorite Sports Team
    Music Genre Preference
    30s
  • Q13
    Which of the following qualifies as Personally Identifiable Information (PII)?
    Cooking Style
    Travel Preferences
    Favorite Season
    Credit Card Number
    30s
  • Q14
    Which of the following is considered Personally Identifiable Information (PII)?
    Shoe Size
    Medical Record Number
    Favorite Animal
    Cooking Skill Level
    30s
  • Q15
    What does PCI DSS stand for in the Payment Card Industry?
    Payment Card Information Direct Security System
    Public Credit Industry Data Security Standards
    Payment Card Industry Data Security Standards
    Personal Credit Information Data Security Standards
    30s

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