1st Semester_Final Summative (Housekeeping 12)
Quiz by MARRY GRACE VELASQUEZ BERCASIO
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- Q1
A high-profile guest arrives at the hotel and inquires about booking the finest and most luxurious room available. They want to know about the features, prices, and exclusive services offered with the hotel’s most expensive room. As the receptionist, which of the following rooms would you recommend to meet the guest's request?
Villa
Executive suite
Suite room
President’s suite
30s - Q2
A guest arrives at their room, but the room attendant is still in the process of cleaning it. The guest seems frustrated and expresses dissatisfaction with the situation. As a front desk staff member, how would you handle this scenario to ensure the guest is satisfied?
Provide the guest with a complimentary service while they wait
Offer to move the guest to another hotel immediately
Ask the guest to wait until the cleaning is finished
Ask the room attendant to speed up the cleaning process
30s - Q3
While pushing your maid’s cart trolley down the hallway, you notice that it is becoming difficult to maneuver because of uneven weight distribution. What should you do?
Leave the cart in the hallway and go to the supply room to request a new one.
Stop and rearrange the supplies so the cart is balanced and easier to push, ensuring safety for yourself and others.
Push the cart as quickly as possible to finish your rounds faster, even if it’s difficult.
Continue using the cart as is since it still works, even if it's a bit difficult to push.
30s - Q4
All the dirty linen removed from room should be place in:
Plastic
Trash bag
Laundry bag
Shelves of trolley
20s - Q5
Adrian are running behind on his room cleaning schedule, but a guest room bed requires a full linen change. How should you handle this situation?
Make the bed without changing any of thelinens to stay on schedule.
Only change the pillowcases and the top sheet to save time.
Inform your supervisor that you are running late and skip making the bed entirely.
Prioritize guest hygiene by changing all the linens and making the bed properly, even if it takes extra time.
30s - Q6
COMPLETE THE ACRONYM: List down the terminologies for Room Status.
12. NNS-
13. VD-
14. ED-
15. DNCO-
Users enter free textType an Answer45s - Q7
Below are the procedures for making up the bed, arrange the following guidelines in the proper order. Choose numbers 1-6 (1 being the first and 6 as the last step. (6-11)
Users link answersLinking120s - Q8
A hand caddy is like a giant toolbox where all supplies needed are placed during room service. It should have enough space to carry all the supplies needed by a room attendant in a specific shift.
falsetrueTrue or False30s - Q9
Housekeepers should always knock on the door and announce themselves before entering a guest room, even if the room is marked as "Vacant."
truefalseTrue or False30s - Q10
There are two deep shelves in a maid’s cart.
falsetrueTrue or False20s - Q11
It is acceptable to use stained or damaged towels and linens in guest rooms, as long as they are washed and sanitized properly.
falsetrueTrue or False20s - Q12
Cleaning tools used for room servicing include wet and dry vacuum cleaner, scrubber and polisher, and chambermaid’s trolley.
truefalseTrue or False30s - Q13
COMPLETE THE ACRONYM: List down the terminologies for Room Status.
16. OC -
17. OCC-
18. OOO-
19. XB-
20. LB-
Users enter free textType an Answer30s - Q14
As you make up a bed, you realize that the blanket provided in the room is torn. What should you do?
Replace the torn blanket with a new or clean one from the supply room.
Use the torn blanket and inform the next shift about the damage.
Place the torn blanket at the foot of the bed and cover it with the bedspread.
Turn the blanket over to hide the tear and use it as it is.
20s - Q15
While restocking the maid’s cart trolley in the supply room, you realize that some cleaning chemicals are leaking. What should you do?
Use the leaking chemicals immediately to avoid wasting them.
Report the leak to your supervisor and replace the leaking chemicals with new, properly sealed bottles.
Place the leaking bottles at the back of the cart and avoid using them unless necessary.
Wipe the chemicals off the outside of the bottles and continue using them.
30s