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2013 Retail HSC

Quiz by Benjamin

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15 questions
Show answers
  • Q1
    A retailer reduces all stock by 35%. What is the sale price of an item originally marked at $80?
    $62
    $45
    $52
    $28
    30s
  • Q2
    To whom should a salesperson first report a minor accident in a department store?
    Union
    Supervisor
    Store owner
    Safety officer
    30s
  • Q3
    What has been the main trend in employment patterns over recent years in the retail industry?
    Decrease in the percentage of younger employees
    Increase in the proportion of permanent employees
    Increase in the proportion of casual employees
    Decrease in the percentage of female employees
    30s
  • Q4
    What is the main role of the Shop, Distributive and Allied Employees Association (SDA)?
    To provide training
    To deliver products to outlets
    To supply information to store owners
    To support retail staff
    30s
  • Q5
    A customer purchases a toaster for $25.95 and a kettle for $55.99. The customer uses a $50 gift card and pays the balance with a $100 note. How much change should the salesperson give the customer?
    $18.05
    $81.95
    $31.95
    $68.05
    30s
  • Q6
    Which of the following characteristics of a lay­by makes it different from a raincheck?
    Multiple items can be purchased in one transaction.
    A financial penalty may be applied for non­payment.
    Products are purchased at the advertised price.
    Goods are not received until full payment has been made
    30s
  • Q7
    What is the most effective method of minimising vendor theft?
    Checking all incoming goods against the order
    Ensuring all employees sign in and sign out
    Restricting public access to the dock area
    Installing security cameras at the point­of­sale
    30s
  • Q8
    What would reduce a salesperson’s opportunity to establish customer preferences?
    Using active listening skills
    Demonstrating cultural sensitivity
    Applying stereotyping
    Showing empathy
    30s
  • Q9
    Shrinkage in the retail environment can be caused by error, theft or waste. Which of the following would lead to shrinkage due to error?
    Stock is mishandled by customers.
    Stock is not marked at the correct price.
    Stock is improperly stored on the shelves.
    Stock is not regularly rotated.
    30s
  • Q10
    Which of the following could be part of hazard identification in the workplace?
    Introducing engineering controls
    Redesigning workstations
    Providing safety training at induction
    Conducting safety audits
    30s
  • Q11
    Which of the following is guided by an industry code of practice?
    Applying specific load limits to the manual handling of heavy items
    Giving the customer a product free of charge when the price is incorrectly scanned
    Using personal protective equipment (PPE) to clean up chemical spills
    Establishing anti­discrimination policies in the workplace
    30s
  • Q12
    Which of the following would be the initial step in a quality assurance program for the provision of goods by a retail store?
    Notifying manufacturer of defective products
    Noting variations on the delivery docket from the supplier
    Inspecting items received into the store for damage
    Recording stock discrepancies according to store policies
    30s
  • Q13
    How can retail employees participate in the formulation of work health and safety policies?
    Distribute emergency procedures to staff
    Attend formal and informal workplace meetings
    Use ergonomic point­of­sale equipment
    Conduct training courses
    30s
  • Q14
    Which of the following lists the correct order of steps in a team problem­solving process?
    Identify issue, consider solutions, take action
    Report action, respond collectively, follow up
    Find solution, seek options, acknowledge response
    Listen effectively, acknowledge situation, prepare report
    30s
  • Q15
    A retailer has purchased and paid for a consignment of goods but some items have arrived damaged. Which stock control document should the retailer complete and send to the supplier?
    Credit claim form
    Requisition slip
    Dispatch docket
    Delivery invoice
    30s

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