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2015 Retail HSC
Quiz by Benjamin
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12 questions
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- Q1A customer complains to a retailer when a table that they have ordered is not available for delivery until next year. What is this complaint in relation to?QualityPriceTimeProduct30s
- Q2Which of the following is a distinctive feature of a department store?Being owner operatedSelling a range of product categoriesStocking expensive itemsOffering a delivery service30s
- Q3Kim and Ken work in a library. Every Friday, they shop at a supermarket inside a shopping centre. What type of customers are they to the supermarket?ClosedExternalOpenInternal30s
- Q4A grocery store employee needs to move a load. What is the first thing that the employee should do?Ask for assistanceBend knees and keep back straightLift the load with both handsAssess the load30s
- Q5A salesperson says to a customer, ‘You mentioned that you wanted an elegant dress. Is it for a special occasion?’ Which combination of questioning techniques is being used by the salesperson?Reflective and closed questioningReflective and open questioningActive and closed questioningActive and open questioning30s
- Q6The main function of a health and safety committee in a workplace is tofine employers for safety breaches in the workplace.provide personal protective equipment.develop rehabilitation plans for injured employees.assist in the development of safety procedures.30s
- Q7A retail store offers staff a 5% bonus on sales achieved. A salesperson has sold $4223 worth of products. What bonus should the salesperson receive?$21.11$42.23$422.30$211.1530s
- Q8The main purpose of a warranty is to provideproof of purchase to the retailer.assurance of product quality to the customer.product information to the sales assistant.a record of sales to the supplier.30s
- Q9An experienced checkout operator is not happy with the work of a new checkout operator. What is the first step that the experienced checkout operator should take?Discuss the issue with other checkout operatorsInform the store managerTalk to the new checkout operatorAdvise the union30s
- Q10The shelf price of a can of baked beans at a supermarket is $1.29 but the item scans at $1.99. A customer wants to purchase four cans of baked beans. According to the industry code of practice, how should the customer be charged?All items at the lower priceAll items at the higher priceFirst item free and all other items at the higher priceFirst item free and all other items at the lower price30s
- Q11The employees in a retail workplace are collectively negotiating their terms of employment with the employer. The negotiated employment terms and conditions should be set out inan award.an agreement.a contract.an arrangement.30s
- Q12In a retail workplace, only authorised staff members are allowed access to the workers compensation details of the business. Which regulatory requirement has been applied?Equal opportunityWorkplace safetyFair workPrivacy30s