Question 1

Client is reporting that he’s seeing 20 leads inKnock, but Yardi only shows 5. Which Knock report can provide us with a prompt answer?

Accepted Answer

Boxscore

Answer

AdSpend

Answer

Engagement

Answer

Conversions

Question 2

Knock can export resident emails to Yardi.

Accepted Answer

False. Knock-Yardi resident integration is one-way.

Answer

True. Knock-Yardi integration is two-way.

Question 3

When does a resident card appear in Knock?

Accepted Answer

When the resident moved-in.

Answer

When the resident signed the lease.

Question 4

Which statement is True?

Accepted Answer

OneSite can send building #s to Knock, but not Yardi.

Answer

Yardi and OneSite can send building #s to Knock.

Answer

Yardi can send building #s to Knock, but not OneSite.

Question 5

The client is reporting that prospects are not syncing from Knock to OneSite. What’s the best step to take?

Accepted Answer

Go to the Prospects tab in Knock and identify those guestcards which are not transferred to OneSite.

Answer

Ask client for sample prospect names.

Answer

Ask client for screenshots.

Answer

b & c

Question 6

Does the client have access to the Syndication tab in Knock?

Accepted Answer

No – only Support has access.

Answer

Yes – both Master and Admin users have access.

Answer

Yes – only Master users have access.

Question 7

What happens if the property’s “Self-Scheduling” setting is turned off?

Accepted Answer

Prospects will see 3 touring times to choose from.

Answer

Prospects will only see 1 touring time.

Question 8

Which statement is False?

Accepted Answer

Property’s link for live video tours should be dynamic.

Answer

Property’s link for live video tours should be static.

Question 9

Which statement is True?

Accepted Answer

If the property is utilizing a 3^rd-party vendor for tour scheduling, “Self-Scheduling” setting should always be turned on.

Answer

If the property is utilizing a 3rd-party vendor for tour scheduling, “Self-Scheduling” setting should always be turned off.

Question 10

Which statement is False?

Accepted Answer

Leasing agents can manually book appointments, but cannot override the calendar.

Answer

Leasing agents can book appointments and override the calendar.

Question 11

A2P registration and Shaken/Stir are involved with tracking numbers.

Accepted Answer

True

Answer

False

Question 12

The client reported that their numbers are tagged as spam when calling out through Knock.

Accepted Answer

This is related to Shaken/Stir.

Answer

This is related to A2P registration.

Question 13

We can only register tracking #s under a PMC name.

Accepted Answer

True. Clients can only register tracking #s under their PMC name.

Answer

False. Clients have the option to registertracking #s either under the PMC, or the property name.

Question 14

If it says “text undelivered” for a specific prospect, it absolutely means that the property’s tracking # is not registered in Twilio.

Accepted Answer

False. There are other factors that can cause texts from getting delivered (prospect not using a mobile #,etc.)

Answer

True. We need to seek help from SWARM/PSA in order to process the registration.

Question 15

The limit of 400 tracking #s to register with Twilio is absolute.

Accepted Answer

False. There’s an option to increase the number of registered tracking #s to over 400.

Answer

True. Each PMC can only register up to 400 tracking #s with Twilio.

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