How can stylists keep the conversation focused on the guest while still sharing about themselves?

Ask open-ended questions and show genuine interest

Talk about themselves without prompting

Steer the conversation away from the guest

Avoid sharing personal information

What should stylists be cautious of when asking personal questions about guests' lives?

Avoid asking personal questions altogether

Force the guest to share personal details

Delve into traumatic experiences

Why is it important to be genuine when getting to know salon guests' personal lives?

To establish a connection and build trust

To manipulate them into buying products

To focus solely on the appointment

How can discussing home care products throughout the appointment benefit both the guest and the stylist?

Helping the guest and establishing expertise

Wasting time during the appointment

Increasing sales without concern for the guest's needs

What is the benefit of letting the guest talk most during the conversation?

It prevents the guest from sharing too much

How can stylists navigate potentially sensitive topics like children, pets, and relationships during a conversation?

Ask open-ended questions and be sensitive to their responses

Share personal experiences without prompting

Avoid discussing these topics altogether

Force the guest to talk about these topics

How can stylists establish themselves as experts in the eyes of their salon guests?

By offering solutions to the guest's hair care problems

By avoiding conversations about hair care

By recommending expensive products

By talking about their personal life

Why is it important to be cautious when discussing personal topics with salon guests?

To avoid triggering sensitive or painful emotions

To create a more relaxed atmosphere

To share personal trauma with the guest

What is a recommended way to initiate a conversation about the guest's personal life?

Ask if they have anyone special in their life

Avoid personal questions altogether

Ask about their political views

How can stylists ensure a positive and engaging conversation with their salon guest?

Focus on asking questions about the guest's life, interests, and experiences

Avoid asking personal questions altogether

Share personal stories without prompting

Talk about the stylist's life and experiences

What is the ultimate goal of conversations with salon guests?

To establish trust and build a strong relationship with the guest

To impress the guest with trendy hairstyles

To sell as many retail products as possible

How can stylists ensure that their salon guests have a positive and comfortable experience?

By being genuine, respectful, and attentive to the guest's needs and preferences

By avoiding personal conversations altogether

By pressuring the guest to purchase more products

By talking about themselves and their achievements

Explain the importance of providing clear recommendations to the client

To clarify treatments so there is no misunderstanding

What topics should stylists avoid discussing with their salon guests?

Politics, religion, negative talk about others

Fashion trends, celebrities, hobbies

Current events, sports, weather

How can stylists change the subject if a sensitive topic arises during a conversation?

Ask about the guest's hair care routine

Discuss personal opinions on the topic

Avoid the topic and remain silent

Talk about the latest salon gossip

Why is it important for stylists to address their guest's lifestyle and hair concerns during a consultation?

To establish trust and offer solutions to their problems

To make more money through retail sales

To show off their expertise in hair care

What is the key to successful retail sales in a salon setting?

Addressing the guest's home care and styling pain points

Offering discounts on all products

Avoiding any mention of retail products

303 What & how to talk to clients

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