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4.1.5 Customer Service

Quiz by Mr S Hart

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7 questions
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  • Q1
    The standard of excellence in products, services, or customer interactions.
    Quality
    30s
  • Q2
    Ratings that measure how satisfied customers are.
    Customer Satisfaction Scores
    30s
  • Q3
    Information on customers who make multiple purchases or continue engaging with a business.
    Repeat Business Data
    30s
  • Q4
    Frequency and severity of negative or positive feedback from customers.
    Levels of Complaints/Compliments
    30s
  • Q5
    Tools to gather feedback and opinions from customers.
    Customer Surveys
    30s
  • Q6
    Individuals hired to evaluate the quality of service as regular customers.
    Mystery Shoppers
    30s
  • Q7
    Assistance and support provided to customers before, during, and after their interaction with a company or organization.
    Customer Service
    30s

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