Question 1

Which of the following best describes preventive maintenance?

Accepted Answer

Maintenance performed before a fault occurs

Answer

Maintenance performed only by trained professionals

Answer

Maintenance performed during regular working hours

Answer

Maintenance performed after a fault occurs

Question 2

Which of the following is an example of preventive maintenance for a computer system?

Accepted Answer

Regularly updating antivirus software to protect against new threats.

Answer

Replacing a malfunctioning hard drive after it fails and data is lost.

Answer

Upgrading the RAM after the computer becomes slow and unresponsive.

Answer

Reinstalling the operating system after a major system crash.

Question 3

What is the purpose of Planned Maintenance (PM)?

Accepted Answer

To ensure equipment operates correctly and prevent unscheduled breakdowns

Answer

To perform maintenance during unscheduled downtime

Answer

To train agents on equipment maintenance procedures

Answer

To repair equipment after a breakdown occurs

Question 4

Which of the following is an example of planned maintenance for a computer system?

Accepted Answer

Regularly cleaning the computer's internal components to prevent dust buildup.

Answer

Installing a new software application to enhance functionality.

Answer

Replacing a faulty power supply unit after it causes a sudden system shutdown.

Answer

Formatting the hard drive and reinstalling the operating system due to software corruption.

Question 5

What is the key principle of Condition Based Maintenance (CBM)?

Accepted Answer

Using asset condition indicators to determine maintenance needs

Answer

Conducting maintenance regardless of asset condition

Answer

Performing maintenance based on a predetermined schedule

Answer

Conducting maintenance only during scheduled downtime

Question 6

Which of the following is an example of condition-based maintenance for a computer system?

Accepted Answer

Running a diagnostic test to check the health of the hard drive.

Answer

Installing a new graphics card for improved gaming performance.

Answer

Replacing the laptop battery after it no longer holds a charge.

Answer

Upgrading the computer's operating system to the latest version.

Question 7

What is the primary goal of preventive maintenance?

Accepted Answer

To ensure equipment and facilities are in satisfactory operating condition

Answer

To repair equipment only when it breaks down

Answer

To increase the frequency of equipment failures

Answer

To reduce equipment life expectancy

Question 8

Which of the following is an example of preventive maintenance for a computer system?

Accepted Answer

Installing a software update to fix bugs and improve system performance.

Answer

Reformatting the hard drive to remove unnecessary files and optimize storage.

Answer

Replacing a malfunctioning keyboard after it stops registering key presses.

Answer

Retrieving data from a crashed hard drive and performing data recovery.

Question 9

What is the objective of corrective maintenance?

Accepted Answer

To restore failed equipment or systems to operational condition

Answer

To improve the operational condition of equipment or systems

Answer

To prevent equipment failures from occurring

Answer

To identify and isolate faults in equipment or systems

Question 10

Which of the following is an example of corrective maintenance for a computer system?

Accepted Answer

Replacing a malfunctioning hard drive that caused data loss.

Answer

Installing additional RAM to improve system performance.

Answer

Performing routine software updates to enhance security.

Answer

Upgrading the graphics card for better gaming capabilities.

Question 11

Which of the following actions is part of a systematic maintenance plan for hardware?

Accepted Answer

Designing a monitoring, evaluating, and updating plan.

Answer

Moving the computer only when it is turned off and unplugged.

Answer

Placing the computer in a well-ventilated area.

Answer

Treating the computer properly.

Question 12

Why is it important to place your computer in a well-ventilated area as part of a systematic maintenance plan for hardware?

Accepted Answer

To ensure proper airflow and prevent overheating.

Answer

To prevent dust buildup on the computer components.

Answer

To minimize the risk of accidental damage.

Answer

To extend the lifespan of the computer's battery.

Question 13

Which of the following practices is recommended to schedule the use of a computer for its longer life as part of a systematic maintenance plan for hardware?

Accepted Answer

Powering on the computer only when needed and shutting it down during idle times.

Answer

Running resource-intensive tasks continuously without breaks.

Answer

Keeping the computer plugged in and charging at all times.

Answer

Overclocking the computer's components for maximum performance.

Question 14

Which of the following actions is part of a systematic maintenance plan for software?

Accepted Answer

Backup your files.

Answer

Install or secure passwords.

Answer

Update anti-virus and spyware.

Answer

Delete temporary files.

Question 15

Why is it important to update anti-virus and spyware software as part of a systematic maintenance plan for software?

Accepted Answer

To protect against the latest malware and security threats.

Answer

To remove unnecessary files and free up storage space.

Answer

To improve system performance and speed.

Answer

To prevent unauthorized access to your computer.

Question 16

Which of the following practices is recommended to delete temporary files as part of a systematic maintenance plan for software?

Accepted Answer

Use disk cleanup utilities to remove temporary files.

Answer

Manually delete files from the Recycle Bin.

Answer

Uninstall unnecessary software from the computer.

Answer

Format the hard drive to remove all data.

Question 17

Which feature of Winzip allows you to protect files from unauthorized access?

Accepted Answer

Encryption and password protection

Answer

Backup methods

Answer

Compression

Answer

File organization

Question 18

What is the definition of malware?

Accepted Answer

Malicious codes, objects, or content that cause damage and unwanted behavior

Answer

Security measures to protect computer systems from unauthorized access

Answer

Harmless codes used for testing computer systems

Answer

Any software that enhances computer performance

Question 19

Isaiah's computer screen has frozen. Which of the following actions should be taken as the first step to address and resolve the problem?

Accepted Answer

Restart the computer system and free up memory space.

Answer

Install anti-virus and anti-spyware tools.

Answer

Check the computer fan for proper functioning.

Answer

Ensure that the internet adapter is turned on.

Question 20

What is the purpose of computer diagnostics?

Accepted Answer

To diagnose and troubleshoot issues with software and hardware components

Answer

To enhance computer functionalities and performance

Answer

To test the compatibility of software and hardware components

Answer

To perform security scans and prevent unauthorized access

Question 21

When the computer monitor does not have power, which of the following diagnoses or possible solutions would be the most appropriate?

Accepted Answer

Check if the power cord is properly connected to the monitor.

Answer

Restart the computer system unit by pressing and holding the power button until the computer turns off.

Answer

Verify if the computer system is properly plugged into the power outlet.

Answer

Delete temporary files, caches, and documents.

Question 22

What is the term used to describe a message output by a computer indicating an error in a computer program, computer system, or component device?

Accepted Answer

Computer Diagnostics

Answer

<P>Testing</P>

Answer

<P>Checking</P>

Answer

Troubleshooting

Question 23

A computer is experiencing frequent crashes and unexpected system shutdowns. What should be your initial approach to diagnose the fault?

Accepted Answer

Run a memory test to identify potential hardware issues

Answer

Reinstall the operating system to resolve any software conflicts.

Answer

Check for any software updates and install them if available.

Answer

Analyze the system logs for any error messages related to crashes.

Question 24

A computer's internet connection is intermittent, with frequent dropouts. What should be your first step in diagnosing the fault?

Accepted Answer

Restart the computer and check for any loose network cables.

Answer

Run a network speed test to identify potential connectivity problems.

Answer

Contact the internet service provider to report the issue.

Answer

Analyze the system logs for any network-related error messages.

Question 25

You are troubleshooting a computer system that is experiencing network connectivity issues. Which of the following steps would be appropriate to diagnose the faults of the computer system and network?

Accepted Answer

Restart the computer and modem/router.

Answer

Run a diagnostic tool to identify any network configuration issues.

Answer

Check the physical connections between the computer and the modem/router.

Answer

All of the above.

Question 26

Which of the following best describes the approach of "Trial and Error" when diagnosing a faulty component in a computer?

Accepted Answer

Checking the component in another computer to confirm the fault.

Answer

Rebooting the computer multiple times.

Answer

Consulting online forums for solutions.

Answer

Reinstalling the operating system.

Question 27

Which of the following is a recommended step to take when encountering a device failure on your computer?

Accepted Answer

Check all the cables, including data, power, and internal cables.

Answer

Run a system restore.

Answer

Restart the computer.

Answer

Update the device drivers.

Question 28

Which of the following actions is recommended when checking hardware settings on a computer?

Accepted Answer

Checking the hardware settings in the CMOS and device manager.

Answer

Clearing the browser cache.

Answer

Adjusting the screen resolution.

Answer

Running a disk cleanup

Question 29

When encountering a software or hardware error on your computer, what is a recommended step to take?

Accepted Answer

Determining what changes were made before the problem occurred.

Answer

Running a full system scan for viruses.

Answer

Reinstalling the operating system.

Answer

Restoring the computer to factory settings.

Question 30

What is a recommended practice when troubleshooting computer issues?

Accepted Answer

Making notes of error messages and their solutions for future reference.

Answer

Calling a professional technician immediately.

Answer

Restarting the computer without taking any notes.

Answer

Ignoring the error messages and attempting different solutions.

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