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Quiz by Kwok Louie

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32 questions
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  • Q1
    What is a Customer Replaceable Unit (CRU) in the context of technology?
    A unit that can only be replaced by the manufacturer
    A part of a product that a customer can easily replace without the need for a service technician
    A unit that is fixed and cannot be replaced
    A unit that requires complex assembly for replacement
  • Q2
    What is the main benefit of using Customer Replaceable Units (CRUs) in technology products?
    They increase the time required for repairs
    They reduce the need for expensive service calls and repair costs.
    They have no impact on repair processes
    They make products more difficult to use for customers
  • Q3
    What is an example of a common Customer Replaceable Unit (CRU) in a desktop computer?
    The LCD screen
    The motherboard
    The CPU
    A RAM module
  • Q4
    Which of the following is NOT typically considered a Customer Replaceable Unit (CRU) in a laptop?
    The Wi-Fi card
    The battery
    The hard drive
    The CPU (Central Processing Unit)
  • Q5
    What is the recommended action when encountering a Customer Replaceable Unit (CRU) that needs replacement in a technology product?
    Ignore the issue and continue using the product
    Consult online forums for replacement tips
    Follow the manufacturer's instructions for safely removing and installing the new unit.
    Immediately attempt to replace the unit without any guidance
  • Q6
    How can customers typically identify Customer Replaceable Units (CRUs) in a technology product?
    They require a special code to locate within the product
    They are randomly dispersed throughout the product
    They are often labeled in the product manual or marked with easily recognizable symbols.
    They are hidden within the product and cannot be accessed by customers
  • Q7
    When should customers consider replacing a Customer Replaceable Unit (CRU) in a technology product?
    When the unit is damaged, malfunctioning, or no longer performing as expected.
    Only when instructed by the manufacturer
    When there are no visible signs of damage or issues
    At regular intervals regardless of performance
  • Q8
    In what way do field replaceable units (FRUs) differ from non-replaceable components in electronic devices?
    Non-replaceable components are typically more reliable and durable
    FRUs require professional diagnostics before replacement
    FRUs can be easily swapped out without specialized tools or technical knowledge
    Non-replaceable components are cheaper to manufacture
  • Q9
    What is a common example of a field replaceable unit (FRU) in a computer system?
    Power supply unit (PSU)
    Random access memory (RAM) module
    Central processing unit (CPU)
  • Q10
    How do field replaceable units (FRUs) differ from non-FRU components in terms of maintenance?
    Non-FRU components have extended warranty periods for replacements
    Non-FRU components require specialized tools for maintenance tasks
    FRUs are designed to be permanently fixed in the device
    FRUs can be quickly swapped out to minimize downtime and simplify repairs
  • Q11
    Why are field replaceable units (FRUs) important in the context of system maintenance?
    They help reduce the time and cost associated with repairs and replacements
    They have no impact on the overall maintenance process
    They require specialized training for installation and replacement
    They increase the complexity of system maintenance tasks
  • Q12
    What is the main purpose of field replaceable units (FRUs) in electronic devices?
    To minimize downtime and simplify maintenance
    To increase the complexity of maintenance procedures
    To reduce the overall cost of the device
    To require specialized technical skills for replacement
  • Q13
    What is a common repair at a computer repair center that involves replacing a component responsible for storing data permanently and retrieving it when needed?
    Replacing a faulty hard drive
    Installing a new power supply unit
    Adding more cooling fans
    Updating the BIOS
  • Q14
    What is a common repair at a computer repair center that involves fixing issues related to a computer's operating system not functioning properly?
    Performing a system software reinstall or repair
    Upgrading the keyboard
    Replacing the monitor
    Adding more RAM
  • Q15
    What should you do before working on a laptop to prevent any damage?
    Leave the laptop plugged in
    Work with wet hands
    Keep the laptop on while repairing it
    Disconnect the power source and remove the battery

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