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7.7.1 Review

Quiz by Kwok Louie

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20 questions
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  • Q1
    What is the final step in the troubleshooting process for laptops and mobile devices?
    Document the findings
    Implement the solution
    Establish a theory of probable cause
    Identify the problem
    30s
  • Q2
    What should you do after testing your theory in the troubleshooting steps?
    Document the findings
    Implement the solution
    Identify the problem
    Reboot the device
    30s
  • Q3
    What is the second step in the six-step troubleshooting process?
    Document the findings
    Establish a theory of probable cause
    Identify the problem
    Test the theory
    30s
  • Q4
    What is the first step in troubleshooting a laptop or mobile device?
    Replace the battery
    Run a virus scan
    Reinstall the operating system
    Identify the problem
    30s
  • Q5
    During troubleshooting, what is the purpose of asking the user questions about the problem?
    To determine the user's skill level
    To install updates on the device
    To create a backup of the device
    To gather detailed information about the issue
    30s
  • Q6
    What is an important consideration before attempting to troubleshoot a mobile device?
    Ensure the device is fully charged
    Factory reset the device
    Check for warranty status
    Update all applications
    30s
  • Q7
    What is the purpose of performing a hard reset on a laptop or mobile device during troubleshooting?
    To update the device software
    To replace the hardware components
    To reinstall the operating system
    To clear temporary settings and resolve minor issues
    30s
  • Q8
    When troubleshooting a device that won’t power on, what is the first thing you should check?
    The power source
    The operating system version
    The screen brightness settings
    The installed applications
    30s
  • Q9
    If a laptop's screen is flickering, what is a likely first step in troubleshooting the issue?
    Run a malware scan
    Check the display connections
    Update the operating system
    Replace the hard drive
    30s
  • Q10
    What is the first common step to diagnose laptop problems?
    Check for power and connections
    Run a virus scan
    Reinstall the operating system
    Perform a hardware upgrade
    30s
  • Q11
    Which step is important to take after identifying the symptoms of a laptop issue?
    Try to fix it without any information
    Consult a technician immediately
    Research the symptoms online
    Ignore the symptoms
    30s
  • Q12
    When dealing with software issues on a laptop, what is an important initial step?
    Restart the laptop
    Factory reset the laptop
    Delete all files
    Install new antivirus software
    30s
  • Q13
    What action should be taken if a laptop's battery is not charging?
    Inspect the power adapter and cable
    Delete unnecessary files
    Replace the operating system
    Update all software immediately
    30s
  • Q14
    What is a recommended step when the laptop's keyboard is unresponsive?
    Change the laptop's operating system
    Install a new operating system
    Update the graphics driver
    Check for physical obstructions
    30s
  • Q15
    Which of the following is a common troubleshooting step after identifying the mobile device issue?
    Attempt to replicate the problem
    Turn off all background applications
    Replace the battery
    Ignore the symptoms
    30s

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