Question 1

What is non-verbal communication?

Accepted Answer

All of the choices

Answer

Getting messages across with facial expressions

Answer

communicating with someone by using gestures

Answer

Using your body language to convey something to someone else

Question 2

Why do we have to make sure we do not speak too fast when communicating with a customer?

Accepted Answer

They may not hear everything you've said like promotions or special products.

Answer

It may give the customer a migraine.

Answer

The customer may speak fast also because you are.

Answer

The customer may get excited and burst into song.

Question 3

Keeping a good posture is important because …?

Accepted Answer

It helps show the customer you are confident and have a good attitude.

Answer

It will help the customer understand that you are a health-conscious person.

Answer

Customers may be judging you.

Answer

You may stretch your uniform and have to pay for another one.

Question 4

One of the best ways to show customers you are listening is….?

Accepted Answer

appropriate amount of eye contact

Answer

frowning at the customer

Answer

asking them to repeat what they said

Answer

talking to the person next to you

Question 5

Using communication skills effectively will help you do what?

Accepted Answer

all of the choices

Answer

make sure the customer feels satisfied after and understood

Answer

understand the customer’s request

Answer

provide the customer with the right information and service

Question 6

The following are all examples of _______________________cues: gestures, eye contact, posture, facial expressions, and physical appearance.

Accepted Answer

non-verbal

Answer

verbal

Answer

environmental

Answer

physical

Question 7

Which of the following are rules for good listening?

Accepted Answer

All of the choices

Answer

Remove distractions

Answer

Stop Talking

Answer

Put speaker at ease

Question 8

Which of the following examples is not a non-verbal communication?

Accepted Answer

Written words

Answer

Arms Crossed

Answer

Eye contact

Answer

Nail biting

Question 9

Verbal and Non-verbal cues must go along with one another.

Accepted Answer

True

Answer

False

Question 10

Making eye contact is a form of body language.

Accepted Answer

True

Answer

False

Question 11

What is non-verbal communication

Accepted Answer

sending and receiving wordless messages

Answer

exchange of information using words

Question 12

What is verbal communication?

Accepted Answer

exchange of information using words

Answer

sending and receiving wordless messages

Question 13

Non-verbal Communication is sending and receiving word messages.

Accepted Answer

False

Answer

True

Question 14

What is Body Language?

Accepted Answer

Postures, gestures, and facial expressions.

Answer

Your words say one thing but your body language say another.

Answer

Speak from your point of view.

Answer

The exchange of information through the use of words.

Question 15

Which of the following is not an example of non-verbal cues?

Accepted Answer

Dino speaks before the audience.

Answer

Dino puts a smile always.

Answer

Dino makes a finger heart.

Answer

Dino waves his hand.

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