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911 officer

Quiz by Tonya Scott

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14 questions
Show answers
  • Q1
    What is the recommended protocol for a 911 officer when dealing with a hoax emergency call?
    Document the details of the call, assess the situation, and determine the appropriate response
    Ignore the call and move on to the next incoming call
    Laugh at the caller for making a hoax call
    Immediately dispatch emergency services without further investigation
  • Q2
    What is the procedure for a 911 officer when encountering a non-English speaking caller?
    Attempt to communicate using gestures and expressions only
    Hang up on the caller due to language barrier
    Utilize language interpretation services to effectively communicate with the caller
    Tell the caller to find someone else who speaks English
  • Q3
    What is the purpose of a call transfer by a 911 officer?
    To put the caller on hold indefinitely until help arrives
    To redirect the call to a non-emergency phone line for follow-up
    To connect the caller with the appropriate emergency service or agency for assistance
    To disconnect the call and end communication with the caller
  • Q4
    What is the recommended training for 911 officers to handle high-stress situations?
    Ignoring the signs of stress and continuing to work as usual
    Crisis intervention training and stress management techniques
    Avoiding all high-stress situations at work
    Binge-watching TV shows as a form of stress relief
  • Q5
    What is the importance of effective communication skills for a 911 officer?
    To sing songs to keep callers entertained while waiting for help
    To use complex technical jargon that may confuse callers
    To gather accurate information from callers and provide clear instructions for emergency situations
    To communicate in a language that is not understood by the majority of the population
  • Q6
    What technology is commonly used by 911 officers to track the location of emergency callers?
    Carrier pigeon messaging
    Enhanced 911 (E911) system
    Telepathy communication
    Social media applications
  • Q7
    How does a 911 officer prioritize emergency calls?
    By randomly assigning priority to calls throughout the day
    By ignoring certain calls based on personal preference
    By assessing the level of urgency and type of emergency reported
    By always dispatching police officers first regardless of the situation
  • Q8
    What type of training is typically required for individuals seeking to become a 911 officer?
    Attendance at a specialized culinary school
    A bachelor's degree in any field is mandatory
    No training is necessary, only on-the-job experience is required
    Completion of a certification program in emergency telecommunications or related field
  • Q9
    What is the correct procedure for a 911 operator when receiving a call?
    Yell at the caller to hurry up
    Ask irrelevant personal questions before taking any action
    Hang up immediately to save time
    Remain calm, gather essential information, and dispatch appropriate emergency services
  • Q10
    What is the primary role of a 911 officer?
    Filing paperwork for police investigations
    Managing traffic flow in the city
    Providing medical treatment at the scene
    Answering emergency calls and dispatching appropriate emergency services
  • Q11
    What technology is commonly used by 911 officers to determine the location of emergency callers?
    Enhanced 911 (E911) system
    Virtual reality headsets
    Teleportation devices
    Satellite dish antennas
  • Q12
    During a crisis situation, what is the primary objective of a 911 officer?
    Issuing fines for emergency calls
    Taking detailed notes for future reference
    Providing legal advice over the phone
    Ensuring the safety and well-being of the individuals involved
  • Q13
    What type of information might a 911 officer need to provide when communicating with emergency response units?
    Historical facts unrelated to the emergency
    Favorite movie recommendations
    Personal opinions on the situation
    Details about the nature of the emergency, location of the incident, and any possible hazards present
  • Q14
    What is the role of a 911 officer in coordinating emergency response efforts?
    Managing social media accounts during emergencies
    Dispatching appropriate emergency services to the location of the incident
    Controlling traffic in the vicinity of the emergency
    Providing medical treatment over the phone

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