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911 officer
Quiz by Tonya Scott
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14 questions
Show answers
- Q1What is the recommended protocol for a 911 officer when dealing with a hoax emergency call?Document the details of the call, assess the situation, and determine the appropriate responseIgnore the call and move on to the next incoming callLaugh at the caller for making a hoax callImmediately dispatch emergency services without further investigation30s
- Q2What is the procedure for a 911 officer when encountering a non-English speaking caller?Attempt to communicate using gestures and expressions onlyHang up on the caller due to language barrierUtilize language interpretation services to effectively communicate with the callerTell the caller to find someone else who speaks English30s
- Q3What is the purpose of a call transfer by a 911 officer?To put the caller on hold indefinitely until help arrivesTo redirect the call to a non-emergency phone line for follow-upTo connect the caller with the appropriate emergency service or agency for assistanceTo disconnect the call and end communication with the caller30s
- Q4What is the recommended training for 911 officers to handle high-stress situations?Ignoring the signs of stress and continuing to work as usualCrisis intervention training and stress management techniquesAvoiding all high-stress situations at workBinge-watching TV shows as a form of stress relief30s
- Q5What is the importance of effective communication skills for a 911 officer?To sing songs to keep callers entertained while waiting for helpTo use complex technical jargon that may confuse callersTo gather accurate information from callers and provide clear instructions for emergency situationsTo communicate in a language that is not understood by the majority of the population30s
- Q6What technology is commonly used by 911 officers to track the location of emergency callers?Carrier pigeon messagingEnhanced 911 (E911) systemTelepathy communicationSocial media applications30s
- Q7How does a 911 officer prioritize emergency calls?By randomly assigning priority to calls throughout the dayBy ignoring certain calls based on personal preferenceBy assessing the level of urgency and type of emergency reportedBy always dispatching police officers first regardless of the situation30s
- Q8What type of training is typically required for individuals seeking to become a 911 officer?Attendance at a specialized culinary schoolA bachelor's degree in any field is mandatoryNo training is necessary, only on-the-job experience is requiredCompletion of a certification program in emergency telecommunications or related field30s
- Q9What is the correct procedure for a 911 operator when receiving a call?Yell at the caller to hurry upAsk irrelevant personal questions before taking any actionHang up immediately to save timeRemain calm, gather essential information, and dispatch appropriate emergency services30s
- Q10What is the primary role of a 911 officer?Filing paperwork for police investigationsManaging traffic flow in the cityProviding medical treatment at the sceneAnswering emergency calls and dispatching appropriate emergency services30s
- Q11What technology is commonly used by 911 officers to determine the location of emergency callers?Enhanced 911 (E911) systemVirtual reality headsetsTeleportation devicesSatellite dish antennas30s
- Q12During a crisis situation, what is the primary objective of a 911 officer?Issuing fines for emergency callsTaking detailed notes for future referenceProviding legal advice over the phoneEnsuring the safety and well-being of the individuals involved30s
- Q13What type of information might a 911 officer need to provide when communicating with emergency response units?Historical facts unrelated to the emergencyFavorite movie recommendationsPersonal opinions on the situationDetails about the nature of the emergency, location of the incident, and any possible hazards present30s
- Q14What is the role of a 911 officer in coordinating emergency response efforts?Managing social media accounts during emergenciesDispatching appropriate emergency services to the location of the incidentControlling traffic in the vicinity of the emergencyProviding medical treatment over the phone30s