ACTIVE AND PASSIVE LISTENING

To make a conscious effort to hear not only the words that another person is saying but, more importantly, to try and understand the total message being sent.

Name one of 3 things that will improve by becoming a better listener

The five key elements of active listening are: paying attention; showing that you are listening; providing feedback; deferring judgment; and responding appropriately

How can an individual become a better listener?

Four reasons that we listen are to_________________________; to obtain information; to understand; and to enjoy.

The three steps to effective listening skills are to tune in; ________________________; paraphrase to confirm understanding

To reword what you heard, including the content and the emotion is to __________________.

a listening role in which the listener participates and shares in the communication process by guiding the speaker toward common interests

a listening role in which the listener does not share in the responsibility, nor involve himself in the communication process

hearing and listening are basically the same