Question 1

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?

120

Case Escalation Rule

Assignment Rule

Omni-Channel Supervisor

Formula Field

Accepted Answer

Case Escalation Rule

Answer

Assignment Rule

Answer

Omni-Channel Supervisor

Answer

Formula Field

Question 2

An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers

120

1. Outbound Message

2. Process Builder

1. Process Builder

2. Field Update

1. Workflow Rule

2. Field Update

1. Workflow Rule

2. Outbound Message

Accepted Answer

1. Process Builder

2. Field Update

Answer

1. Outbound Message

2. Process Builder

Answer

1. Workflow Rule

2. Field Update

Answer

1. Workflow Rule

2. Outbound Message

Question 3

Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers

Accepted Answer

1. Use a Kanban list view for Opportunity.

2. Configure an auto launched flow for Opportunity editing.

Answer

1. Create a simplified Opportunity page layout.

2. Add a path for stage to the opportunity record page.

Answer

1. Add a path for stage to the opportunity record page.

2. Configure an auto launched flow for Opportunity editing.

Answer

1. Add a path for stage to the opportunity record page.

2. Use a Kanban list view for Opportunity.

Question 4

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement?

Accepted Answer

Set up Big Deal Alerts for the amount.

Answer

Enable Opportunity Update Reminders

Answer

Opportunity warning in Kanban View.

Answer

Key Deals component on the homepage

Question 5

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization wide default opportunity is set to private. How should the administrator accomplish this?

Accepted Answer

Add the subject matter experts to a public group and give them access to records with a criteria-based sharing rule.

Answer

Create a new role for the subject matter experts and give them access to the records with the owner- based sharing rule

Answer

Change the organization-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

Answer

Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

Question 6

Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?

Accepted Answer

Create three record types, each with 2 page layouts.

Answer

Create one record type with six page layouts.

Answer

Create six record types, each with 1 page layout.

Answer

Create two record types, each with 3 page layouts.

Question 7

AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer?

Accepted Answer

Enable account teams and show the users how to set up a default account team.

Answer

Propose the users manually share all their accounts with their teammates.

Answer

Create a queue for each team and assign account ownership to the queue.

Answer

Enable and configure standard opportunity teams with splits.

Question 8

What are three characteristics of a master-detail relationship? Choose 3 answers

Accepted Answer

1. The master object can be a standard or custom object.

2. Roll-up summaries are supported in master-detail relationships.

3. The owner field on the detail records is the owner of the master record.

Answer

1. Each object can have up to five master-detail relationships.

2. Permissions for the detail record are set independently of the master.

3. The owner field on the detail records is the owner of the master record.

Answer

1. Each object can have up to five master-detail relationships.

2. Permissions for the detail record are set independently of the master.

3. Roll-up summaries are supported in master-detail relationships.

Answer

1. Each object can have up to five master-detail relationships.

2. The master object can be a standard or custom object.

3. Permissions for the detail record are set independently of the master.

Question 9

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increasing the budget?

Accepted Answer

Check the AppExchange for prebuilt Solution that can be easily customized.

Answer

Train someone on the sales and marketing teams to build dashboards.

Answer

Build the dashboards manually to meet the deadline.

Answer

Hire a Consultant to build the custom dashboards.

Question 10

An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.

Accepted Answer

The flow is a before save flow.

Answer

The version of the flow is inactive.

Answer

The version of the flow is activated.

Answer

The flow is a screen flow.

Question 11

The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfill this request?

Accepted Answer

Component Visibility

Answer

Sharing settings

Answer

Record Type Assignment

Answer

Page Layout Assignment

Question 12

Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?

Accepted Answer

Design a standard Campaign report and add the value Won Opportunities in Campaign field.

Answer

Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.

Answer

Create a roll-up summary field on Opportunity to Campaign.

Answer

Perform periodic data job to update campaign records.

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