ADM201 Miscellaneous II
Quiz by Hope Pate
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
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- Q1
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?
Case Escalation Rule
Assignment Rule
Omni-Channel Supervisor
Formula Field
120s - Q2
An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers
1. Outbound Message
2. Process Builder
1. Process Builder
2. Field Update
1. Workflow Rule
2. Field Update
1. Workflow Rule
2. Outbound Message
120s - Q3
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers
1. Use a Kanban list view for Opportunity.
2. Configure an auto launched flow for Opportunity editing.
1. Create a simplified Opportunity page layout.
2. Add a path for stage to the opportunity record page.
1. Add a path for stage to the opportunity record page.
2. Configure an auto launched flow for Opportunity editing.
1. Add a path for stage to the opportunity record page.
2. Use a Kanban list view for Opportunity.
120s - Q4
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement?
Enable Opportunity Update Reminders
Opportunity warning in Kanban View.
Set up Big Deal Alerts for the amount.
Key Deals component on the homepage
120s - Q5
Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization wide default opportunity is set to private. How should the administrator accomplish this?
Add the subject matter experts to a public group and give them access to records with a criteria-based sharing rule.
Create a new role for the subject matter experts and give them access to the records with the owner- based sharing rule
Change the organization-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
120s - Q6
Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?
Create one record type with six page layouts.
Create six record types, each with 1 page layout.
Create three record types, each with 2 page layouts.
Create two record types, each with 3 page layouts.
120s - Q7
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer?
Propose the users manually share all their accounts with their teammates.
Create a queue for each team and assign account ownership to the queue.
Enable and configure standard opportunity teams with splits.
Enable account teams and show the users how to set up a default account team.
120s - Q8
What are three characteristics of a master-detail relationship? Choose 3 answers
1. The master object can be a standard or custom object.
2. Roll-up summaries are supported in master-detail relationships.
3. The owner field on the detail records is the owner of the master record.
1. Each object can have up to five master-detail relationships.
2. Permissions for the detail record are set independently of the master.
3. The owner field on the detail records is the owner of the master record.
1. Each object can have up to five master-detail relationships.
2. Permissions for the detail record are set independently of the master.
3. Roll-up summaries are supported in master-detail relationships.
1. Each object can have up to five master-detail relationships.
2. The master object can be a standard or custom object.
3. Permissions for the detail record are set independently of the master.
120s - Q9
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increasing the budget?
Train someone on the sales and marketing teams to build dashboards.
Build the dashboards manually to meet the deadline.
Check the AppExchange for prebuilt Solution that can be easily customized.
Hire a Consultant to build the custom dashboards.
120s - Q10
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
The version of the flow is inactive.
The flow is a before save flow.
The version of the flow is activated.
The flow is a screen flow.
120s - Q11
The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfill this request?
Sharing settings
Record Type Assignment
Component Visibility
Page Layout Assignment
120s - Q12
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information?
Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
Design a standard Campaign report and add the value Won Opportunities in Campaign field.
Create a roll-up summary field on Opportunity to Campaign.
Perform periodic data job to update campaign records.
120s