Question 1

The Field-Level Security will not be deployed with the profiles in change set 2

Accepted Answer

Cloud Kicks (CK) completed a project in a sandbox environment and wants to migrate the changes to production. CK split the deployment into two distinct change sets. Change set 1 has new custom objects and fields. Change set 2 has updated profiles and automation. What should the administrator consider before deploying the change sets?

Question 2

Manual Sharing

Accepted Answer

At Ursa Major Solar, there is an account owned by a user with the role of Galaxy Manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account. What is the reason only one user can see the account record?

Question 3

Sales Manager and System Administrator

Accepted Answer

A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent. Who will be able to edit this new contact record?

Question 4

Grant access using hierarchies via the sharing settings

Accepted Answer

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit information. These records should be visible to a sales rep's manager but hidden from their colleagues. How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?

Question 5

Create and Upload Change Sets

Accepted Answer

A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested. What permission should be reviewed to determine if it is missing from the administrator user or profile?

Question 6

Delegated Administrator

Accepted Answer

AW Computing wants to enable a backup resource to assign permissions while restricting the backup resource's ability to create modify permission sets. Which feature should be employed to accomplish this request?

Question 7

Use a custom permission set that is assigned to the user

Accepted Answer

An administrator needs a business process automated, but only for certain users and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger. What software requirement should the administrator request so that process execution can be declaratively controlled?

Question 8

The delete permission is missing on the user for accounts

Accepted Answer

A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has read/write permission on accounts and is the owner of both records. What is preventing the user from completing the merge?

Question 9

Go into the user record and freeze the user

Accepted Answer

An administrator is informed that an employee has just resigned and needs all access removed immediately. This user is the owner of 4,000 records and the sole recipient of 57 email alerts. Management will need at least a month to find a replacement. The email administrator has already revoked their email access. What action should be taken to ensure the user's access is immediately revoked?

Question 10

Read permission is required on both master records

Accepted Answer

Ursa Major Solar has a junction object that connects bots with solar panels. The administrator needs users to be able to see all the solar panels that a bot is related to. Users already have access to the bot and the junction object, but not the solar panel object. What access does the user need to be able to see the solar panel records?

Question 11

Deploy a change set from the sandbox to production including the Amount field with all the custom profiles

Accepted Answer

The sales department has asked to limit access to the Amount field on the Opportunity to only those users in the sales department and on the executive team. Northern Trail Outfitters uses six custom profiles Including Sale User, Marketing User, Call Center User Executive User, Sales Manager User, and Call Center Manager User. Field-level access is removed from three of the profiles In the sandbox. What action should an administrator take to make sure this change is in production?

Question 12

A primary Account relationship is required on a Contact regardless of the page layout settings

Accepted Answer

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue?

Question 13

Create a permission set with Read access to the field. Assign the permission set to the Institutional Team

Accepted Answer

AW Computers has created a custom field called Government ID on a custom object. Most users with a custom Sales profile should be unable to access this field. A select group of Sales users called the Institutional Team should be able to access the Government ID field via reports. How should an administrator accommodate this request?

Question 14

Role Hierarchy

Accepted Answer

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers. What sharing mechanism should be used?

Question 15

Read, Create, and Edit

Accepted Answer

A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Delete access on Accounts. What level of access will the sales user have on the Account object?

Question 16

Person Accounts cannot be disabled

Accepted Answer

What should the administrator consider before enabling Person Accounts?

Question 17

Deselect disable session timeout warning popup

Accepted Answer

An administrator is receiving cases that users are getting logged out of Salesforce without notice. What should the administrator do to address this issue?

Question 18

1. Share with roles and subordinates of the finance director role

Accepted Answer

Cloud Kicks has organization-wide sharing defaults on the opportunity set to private. However, members of the finance team need to see closed won opportunities. The finance team members all have roles under the finance director, while the sales team members have roles under the sales manager. Which two options should the administrator use to meet these criteria?

Question 19

1. Set up users and password management

Accepted Answer

Northern Trail Outfitters has many users set up as system administrators to perform Salesforce administration. Which two functions would a delegated administrator be able to perform in order to help the existing Salesforce administrator?

Question 20

1. Permission set

Accepted Answer

Sales reps and partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the profile field on the opportunity object is available to sales reps and is hidden from partners using field-level security. Which two features should the administrator use to fulfill this request?

Question 21

Create a permission set with View All to Accounts and assign it to the Service and Sales Managers

Accepted Answer

Cloud Kicks has Service and Sales Manager roles that need to be able to see all accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to private and a sharing rule shares access to accounts to the Sales and Service teams based on criteria. What should the administrator do to allow the Service and Sales Manager to see all accounts?

Question 22

Check the session security level required at login on the user profile

Accepted Answer

An administrator recently implemented multi-factor authentication (MFA) with B standard security level selected. They are receiving cases that users are unable to login. What should the administrator do to troubleshoot?

Question 23

When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team

Accepted Answer

When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?

Question 24

Delegated Administration

Accepted Answer

Select power users want the ability to make configuration changes to a specific custom object. What tool should the administrator assign to the power users to enable this?

Question 25

Account Teams

Accepted Answer

AW Computing has a private sharing model for its accounts, but a sales rep occasionally needs assistance from an engineer. What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?

Question 26

Set up Contacts to Multiple Accounts for loan advisors

Accepted Answer

DreamHouse Realty manages its accounts and contacts in Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. How should the administrator track third-party financial advisors and the customers they work with?

Question 27

Password Policies on the System Administrator profile

Accepted Answer

The administrator at Ursa Major Solar has set up IT Policies for all user passwords to be a minimum length of 8 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period. Where should the administrator make this change?

Question 28

Create a sharing rule on the account object for all members of the account services role to have read/write access

Accepted Answer

An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of accounts owned by any of the team members. What should the administrator configure?

Question 29

The user is not in the IP range for their profile

Accepted Answer

A user started to work remotely. They are having an issue logging in. What could be the issue?

Question 30

Assign a permission set that has View All on Leads

Accepted Answer

The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records. How should the administrator handle this request?

Question 31

1. Roll-up summary fields are created on the master side of a master-detail relationship

Accepted Answer

AW Computing uses a custom invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields?

Question 32

Advise the user to mark the duplicate opportunity Closed Lost and keep it In the system

Accepted Answer

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record. What should an administrator do to troubleshoot this issue?

Question 33

1. Add forms as attachments

Accepted Answer

The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client Is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next. Which two options should an administrator use to solve this scenario?

Question 34

Create a validation rule and add the Use Case field to the Stage Guidance In Path

Accepted Answer

Northern Trail Outfitters requires the sales user to input a use case before moving the opportunity stage to qualified. A consultant has Reviewed the business requirement and ran a report to check the state of data completion. When pulling a report for opportunities In the qualified stage or beyond, it appears that only 30% of records have a use case filed out with varying text strings. What should the administrator recommend?

Question 35

Master-detail

Accepted Answer

AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team. What relationship should be used to relate the Audit object to the Account object?

Question 36

Create an in-app guidance prompt for Canadian records

Accepted Answer

Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved. How should the administrator solve this issue?

Question 37

Highlights Panel

Accepted Answer

On the planet custom object, Ursa Major Solar's sales director wants only certain action buttons to appear depending on a given planet is defined as gaseous. Which Lightning component should the administrator define dynamic action buttons?

Question 38

Click Analyze from the Lightning App Builder toolbar

Accepted Answer

Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently, users have noted that their pages take a long time to load and it's starting to negatively impact their experience. What should the administrator do to help diagnose where improvements can be made?

Question 39

1. Configure a master-detail relationship field on the junction object to the Account object

Accepted Answer

An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region. Once the junction object is created, what are the next two steps the administrator should take?

Question 40

Create an external object that maps to the inventory application

Accepted Answer

Cloud Kicks maintains inventory in a legacy application. Management wants the information to also be available to view and report on directly in Salesforce. Which action should the administrator take to achieve this goal?

Question 41

Text Area (Rich)

Accepted Answer

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted. What type of field will satisfy these requirements?

Question 42

Create a cross-object formula

Accepted Answer

The Service team at Cloud Kicks needs a way to show the current status from the Account on the Case. This value should be on the page and is used In validation rules. What should the administrator recommend to solve this?

Question 43

Page Layout

Accepted Answer

An administrator is creating a custom opportunity record page for sales users for new logo opportunities. They need to control what fields display on the record when a sales user is viewing the opportunity. Where should the administrator edit what fields display in the details of the record page?

Question 44

1. Move any Potential Name records with a blank lookup field to the recycle bin

Accepted Answer

Ursa Major Solar uses the custom object Product Development to track ideas R&D is working on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those products. The R&D manager recently ran a report and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to a master detail relationship to ensure a potential name only exists when there is product development. Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful?

Question 45

Set up Dynamic Forms to conditionally show data

Accepted Answer

Cloud Kicks has a custom object called Membership details that records Information for their memberships. Depending on the membership level, different data needs to be displayed, 1.When the running user has the Marketing profile, all data should be visible. 2.When the running user has the Support profile, only the Support preference fields should be visible. 3.Both Marketing and Support users should be able to report on all data. How should the administrator deliver this solution?

Question 46

1. Move some page components behind a tab

Accepted Answer

Users are reporting that it takes a long time to load a Salesforce record page in Lightning. What are three options available to the administrator to help with this issue?

Question 47

Object-specific Quick Action

Accepted Answer

Sales reps at AW Computing have asked the administrator to help them close deals faster on the Salesforce mobile app when they're in the field. They want to be able to quickly close an opportunity and have key fields, like status, pre-populated to Closed Won. What should an administrator create to achieve this?

Question 48

Configure one app per department and activate record pages for each app

Accepted Answer

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records in a way that makes sense for each department. How should the administrator ensure this Is configured correctly?

Question 49

Confirm the object is marked as deployed and not in development

Accepted Answer

An administrator created a new custom object. When trying to upload new records to the custom object using Data Loader, they are unable to see the new custom object in the list of available objects. What should the administrator do to resolve the issue?

Question 50

Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams

Accepted Answer

DreamHouse Realty has a rental team and a real estate team. The two teams have different sales processes and capture different client Information on their opportunities. How should an administrator extend the opportunity object to meet the teams' different needs?

Question 51

Configure formula fields to reflect the close date of the opportunity

Accepted Answer

AW Computing created new multi-tier service plans. The primary difference between the packages is the length of the term. The company wants to capture start and end dates for each service plan sold, which can differ from the contract dates of the subscription. How should an administrator ensure the data is captured properly?

Question 52

1. The label of Location may have been changed

Accepted Answer

A user at Universal Containers wants to load records ia custom object named Location from a .csv file. While using Data Loader, they cannot find the Location object. What are two reasons this is happening?

Question 53

1. Create synonyms for specific search terms

Accepted Answer

Ursa Major Solar (UMS) wants to improve its customers' ability to search for knowledge articles. UMS has already created categories for articles. Which two additional changes should be made to improve search capabilities?

Question 54

Line Item Schedule is unavailable in Process Builder and Workflow

Accepted Answer

An administrator at Universal Containers has been asked to configure product schedules. What should the administrator consider before enabling this feature?

Question 55

1. Lightning Object Creator

Accepted Answer

Sales teams at Cloud Kicks ask each visiting customer to fill out a form that captures their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shoes are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the information when viewing the contact record. Which two ways should the administrator configure this requirement?

Question 56

1. Lightning Usage App

Accepted Answer

Which two ways can an administrator review the page performance for a Lightning record page?

Question 57

Create a Record Type for the type of property and custom page layouts for each

Accepted Answer

DreamHouse Realty currently deals only with single-family homes but is expanding its business to include condos in large cities. There are some features and amenities that only apply to condos, such as the amount of a deposit and concierge services. How should an administrator configure the Opportunity object to ensure that only relevant fields are displayed on the record?

Question 58

Configure dynamic action

Accepted Answer

The sales VP noticed several sales reps generating a contract too early in the sales stage. To help correct this behavior, the VP has requested the Create Contract button only be available when the opportunity reaches the negotiation stage. How should the administrator meet this requirement?

Question 59

Record Types

Accepted Answer

Users at Northern Trail Outfitters have a lot of fields on their new account records because they track their accounts and competitors on the account object. For accounts created for customers, they need access to different fields than the accounts used to track competitors. For partner accounts, they need different values in the industry field. What should the administrator use to resolve the issues?

Question 60

Fields Component

Accepted Answer

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain fields when the Binary Cluster checkbox field is marked. What Lightning component will satisfy this requirement?

Question 61

Use dynamic actions and conditional visibility to show the appropriate actions to the applicable users

Accepted Answer

Users at AW Computing use a custom object to manage orders. All profiles share a single page layout. Customer service and sales users express frustration overseeing actions that do not always apply to their situation on the page layout. What should an administrator recommend?

Question 62

Setup Audit Trail

Accepted Answer

The administrator at AW Computing has been asked to review whether any users are making configuration changes directly in production. Which item should the administrator review to find these details?

Question 63

1. An Authentication App

Accepted Answer

Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org. Which two options should the administrator consider to use MFA?

Question 64

View Setup Audit Trail

Accepted Answer

An administrator at AW Computing noticed that a custom field on the Contact object was changed from text to text area. What tool should the administrator use to investigate this change?

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