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Track each student's skills and progress in your Mastery dashboards
Richard's employment income counted on the certification is:
$34,150
$23,994
$32,000
None of these are correct
Richard's employment income counted on the certification is:
Sophia’s employment income counted on the certification is:
Steve’s employment income counted on the certification is:
The Total annual income for this household is:
The income from assets that would be used on this certification is:
The Disability assistance expense for this certification is:
The Medical expense for this household on the certification is:
The Adjusted Annual Income on this certification is:
The Total Tenant Payment for this family on the certification is:
The Tenant rent for this family on the certification is:
Basic Rent is the maximum rent charge amount for a tenant on a Section 236 contract.
In OneSite with Affordable Waitlist, a unit can only be offered to a person who is Active on the waitlist.
Tenants who receive a Utility Reimbursement on a section 8 contract are not required to recertify annually.
It is necessary to create a case in Salesforce, even if the caller solves their own issue.
Section 236 tenants always show on the HAP request.
Once a Termination is processed in OneSite, the tenant is automatically removed from the contract.
EIV is used to report excess income.
The January 2023 HAP for a Section 8 contract should be electronically sent by December 15th, 2022.
Sites should check for TRACS error messages after sending their TRACS files every month.
Where would you locate the URL for a customer using OneSite?
The SLS goal for a Priority 1 issue is:
The SLS goal for a Priority 2 issue is:
The SLS goal for a Priority 3 issue is:
When should a property with a Section 202 PRAC contract finalize March 2021 HAP request?
What transmission method is used to send TRACS files?
What does TRACS stand for?
What is the name of the guide that contains information regarding TRACS errors?
What is an example of a MAT10?
What is an example of a MAT70?
What is an example of a MAT30?
What is the proper Recipient’s Telecom Address for a customer submitting directly to HUD?
Why did this applicant fail their screening?
RealPage guarantees that any criminal results returned are solely the results of the applicant.
You assist a client with entering a manual payment on their ledger in an Affordable Property. What would the Support Product be?
You assist a client with generating an Annual Certification for a resident. What would the Support Product be?
You assist a client with running through the environmental checklist. What would the Support Product be?
You are unable to resolve an issue with the HAP request. Who do you change the Case Owner to when you are done updating the notes?
True or False? If you click save on your Salesforce case to give the client the case number, you will lose your FCR (First Contact Resolution) flag.
What priority would you use to setup a case about a report in OneSite that is missing information that can be found on other reports?
What priority would you use to escalate a case for a client who is suggesting a change to the product?
What priority would you use to escalate a case about an entire office getting an error when trying to log into OneSite?
Which is the best subject of the options below?
True or False? It is acceptable to write the resolution as if you are communicating directly with the client. (Ex. You were asking about how to find a vacant unit)
Where would you click to offer a unit to this applicant who is on the Affordable Waitlist?
Where would you click to edit the Social Security Number for this contact?
Where would you click to advance the property date?
Where would you click to enter a payment from the resident?
Where would you click to generate the HAP request?
Where would you click to start the process of moving this resident out?
Where would you click to close the Final Account Statement for this former resident?
