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All Things Dining

Quiz by Jenn Bridgman

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21 questions
Show answers
  • Q1
    The cancellation policy is important to give to Card Members when making a dining reservation.
    False
    True
    30s
  • Q2
    The American Express Dining Program that offers partnerships with thousands of restaurants worldwide is called the:
    Best Seat in the House
    American Express Table for Two Program
    Members Only Preferred Dining Program
    Global Dining Collection
    30s
  • Q3
    What is Open Table?
    An online upscale kitchen accessory store
    An online food delivery service
    Fine dining restaurant in New YorkCity
    An online dining reservations service
    30s
  • Q4
    With only a few exceptions, we should always try to complete a Dining Reservation request:
    Within 24 hours
    At least 1 week before the requested reservation
    Same day
    While on the phone with the Card Member
    30s
  • Q5
    If we do not set proper expectations with the Customer when completing Dining requests, what is the risk to the business?
    Loss of business
    All of the above
    Poor VoCM scores
    Low RTF
    30s
  • Q6
    When making an International Dining Reservation, you need to capture what type of phone number for the Card Member?
    Don’t need a number for International Requests
    Home number
    Local number
    Business number
    30s
  • Q7
    When making alternative Dining suggestions, CCPs should always:
    Determine why their first choice restaurant was of interest or important to them
    Only suggest 1000pt tables in Open Table
    All of these
    None of these
    30s
  • Q8
    Which "Tool" should be your first go to for booking reservations?
    Dining Reservation Program
    Seven Rooms
    Open Table
    ECCO
    30s
  • Q9
    What is the Dining Team Hotline Extension?
    7304
    3333
    1111
    9999
    30s
  • Q10
    What system do we use to research, collect and format information for CM's requests
    Seven Rooms
    Open Table
    Insight
    Right Now
    30s
  • Q11
    What is the name of the internal team that handles specific restaurants we have relationships with?
    Team Eat
    The Foodies
    Dining Team
    Ticket Team
    30s
  • Q12
    What is the name of the "Program" that attempts to obtain an otherwise unsuccessful New York/Chicago dining reservation?
    No Table for You Program
    Open Table
    Dining Rescue Program
    Dining Reservation Program
    30s
  • Q13
    Only the Dining Team is allowed to call restaurants on the "Do Not Call" List
    False
    True
    30s
  • Q14
    Where is the restaurant "Jules Verne" located?
    New York
    The Louvre
    The Eiffel Tower
    Wine Country
    30s
  • Q15
    What is the sister restaurant to "French Laundry"?
    Dirty Laundry
    Per Se
    The Spotted Pig
    The French Connection
    30s

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