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All Things Dining

Quiz by Jenn Bridgman

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21 questions
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  • Q1
    The cancellation policy is important to give to Card Members when making a dining reservation.
  • Q2
    The American Express Dining Program that offers partnerships with thousands of restaurants worldwide is called the:
    Best Seat in the House
    American Express Table for Two Program
    Members Only Preferred Dining Program
    Global Dining Collection
  • Q3
    What is Open Table?
    An online upscale kitchen accessory store
    An online food delivery service
    Fine dining restaurant in New YorkCity
    An online dining reservations service
  • Q4
    With only a few exceptions, we should always try to complete a Dining Reservation request:
    Within 24 hours
    At least 1 week before the requested reservation
    Same day
    While on the phone with the Card Member
  • Q5
    If we do not set proper expectations with the Customer when completing Dining requests, what is the risk to the business?
    Loss of business
    All of the above
    Poor VoCM scores
    Low RTF
  • Q6
    When making an International Dining Reservation, you need to capture what type of phone number for the Card Member?
    Don’t need a number for International Requests
    Home number
    Local number
    Business number
  • Q7
    When making alternative Dining suggestions, CCPs should always:
    Determine why their first choice restaurant was of interest or important to them
    Only suggest 1000pt tables in Open Table
    All of these
    None of these
  • Q8
    Which "Tool" should be your first go to for booking reservations?
    Dining Reservation Program
    Seven Rooms
    Open Table
  • Q9
    What is the Dining Team Hotline Extension?
  • Q10
    What system do we use to research, collect and format information for CM's requests
    Seven Rooms
    Open Table
    Right Now
  • Q11
    What is the name of the internal team that handles specific restaurants we have relationships with?
    Team Eat
    The Foodies
    Dining Team
    Ticket Team
  • Q12
    What is the name of the "Program" that attempts to obtain an otherwise unsuccessful New York/Chicago dining reservation?
    No Table for You Program
    Open Table
    Dining Rescue Program
    Dining Reservation Program
  • Q13
    Only the Dining Team is allowed to call restaurants on the "Do Not Call" List
  • Q14
    Where is the restaurant "Jules Verne" located?
    New York
    The Louvre
    The Eiffel Tower
    Wine Country
  • Q15
    What is the sister restaurant to "French Laundry"?
    Dirty Laundry
    Per Se
    The Spotted Pig
    The French Connection

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