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All-Star: New Hire Extension Quiz
Quiz by Mimi
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​We can enable “Detect Spam” per ad source in the Sources tab to prevent the property from getting spam calls.
False
True
​Before making any changes in the Sources tab or Users tab, which document should we reference first?
Customer Specific Preferences
Salesforce
Customer Success Manager (CSM)
We can enable “Detect Spam” per ad source in the Sources tab to prevent the property from getting spam calls.
Before making any changes in the Sources tab or Users tab, which document should we reference first?
Which option is an example of a prospect that you would mark as NAP?
Which tab in the Admin Dashboard allows us to update the tour time for a property?
If a user has an Admin access level in Knock and is migrated to Unified Platform, which login link should he use?
The client (leasing agent) is migrated to UnifiedPlatform. He’s asking us to add 2 more properties to his Knock access. Should we make the change for him?
Which of the following is the call flow when an agent does an outbound call to reach out the Prospect?
Lauren, a leasing agent from Chateau de Chanel, she doesn't have an assigned desk phone. Therefore, she uses her personal phone to make outbound calls. What phone number will the prospect see when she uses her personal phone?
You replied to the client stating you need additional information to further investigate the issue, what should be the correct status in Salesforce?
When adding an ad source it is part of the process to map it, Why do we need to map an Ad source?
The leasing agent reported that their leads can’t book a tour through Knockbot and prompted them to reach out to the property directly, what could be the possible reason?
You have completed the investigation and identified the root cause of the issue. You have also gathered the necessary information to resolve the issue and you are set to provide this to your client. What should be your SF ticket status?
Adding a User, Provision Tracking number, Questions about system functionality, what is the correct P Level for these sample issues or concerns from the client?
It’s a feature in Knock that when enabled they would have to individually follow up with the prospect, like 1 by 1 instead of bulk emailing all the prospects. But if it's not turned on they could bulk e-mail follow-ups. They wouldn't have to go in and individually.
This is a feature in Knock that controls the referrals
16-20. 5 points: How are you going to respond to the client in this case scenario following Customer Centric approach?
Stars and Stripes Our flag has a story. The thirteen colonies that formed our country all had different flags. We needed one flag for all of the United States. We made a flag that had thirteen bright stars and thirteen bold stripes. We made our new flag in red, white, and blue. We called our flag the Stars and Stripes. Our country grew so we added two new stars and two new stripes. A famous song was written about this flag. Our country grew more and more. We needed to change our flag again. We went back to having thirteen stripes on the flag. The stripes show our country began with thirteen states. We added a star for each new state that joined our country. The star pattern changed as their numbers grew. Now our flag has fifty stars for our fifty states. Will there be another star added someday? June 14th is Flag Day. We fly our stars and stripes on Flag Day. We remember the story of our flag. It is a story that hasn’t ended yet! The Pleiades, also known as the Seven Sisters, is a famous star cluster located in the constellation of Taurus. It is made up of a group of seven bright stars that are visible to the naked eye in the night sky. The stars in the Pleiades cluster are relatively young, being only about 100 million years old, which is young in astronomical terms. The Pleiades cluster has been observed and admired by cultures all around the world for thousands of years. In Greek mythology, the Pleiades were seven sisters who were pursued by the hunter Orion. To protect them, Zeus transformed them into stars, forming the star cluster we see today. Different cultures have their own stories and legends associated with the Pleiades, making it a fascinating object of study for astronomers and a source of inspiration for artists and storytellers. The Pleiades cluster is often used as a test of eyesight, as people are challenged to count how many stars they can see with the naked eye. Most people can see six or seven stars, but those with particularly sharp vision may be able to see more. The Pleiades is also a popular target for amateur astronomers with telescopes, as the cluster reveals even more stars and details when viewed through a telescope. In addition to being a beautiful sight in the night sky, the Pleiades cluster also serves a practical purpose for astronomers. By studying the stars in the Pleiades, scientists can learn more about how stars form and evolve, as well as gain insights into the structure and composition of the Milky Way galaxy. The Pleiades cluster continues to be an important object of study for astronomers, both amateur and professional, and its beauty and significance will continue to capture the imaginations of people for generations to come. Matariki is the Maori name for the Pleiades star cluster. The Pleiades is a group of stars that can be seen in the night sky, and Matariki is a special time of year when the star cluster is visible in the sky. In Maori culture, Matariki is seen as the beginning of the Maori New Year, and it is a time to celebrate and give thanks for the past year and look forward to the year ahead. So basically, Matariki is related to the Pleiades because it is a special time of year when those stars are visible in the sky and it has cultural significance for the Maori people. The Pleiades star cluster is known by different names in various cultures around the world. Here are some of the names by which the Pleiades are referred to in different countries: 1. Maori culture in New Zealand and Polynesia: Matariki 2. Greek mythology: The Seven Sisters 3. Japan: Subaru 4. Native American tribes: The Dancers or The Little Eyes 5. Inca civilization: Collca 6. Ancient Persia: Parvin 7. India: Krittika 8. Aboriginal Australians: The Seven Sisters or Djulpan These different names reflect the diverse cultural significance and interpretations of the Pleiades cluster in various societies throughout history.During daytime, the sky is bright and clear because the sun shines bright. We can see clouds, the sun and sometimes there is a rainbow. The sun is the nearest and brightest star on earth, the reason why we don’t see stars during daytime because the sun overpowers the weak lights of the stars. Do you know that the sun changes its position at different time of the day? Yes, early in the morning we can see the sun rising at the East. At this time of the day our surroundings is bright but not very hot, this is the reason why many children especially new born are placed under the sun because the light coming from the sun is good for them. At noontime the sun is overhead. It is very hot at this time of the day. This is the reason why it is not advisable for us to go outside. In the afternoon, we can see the sun setting at the West part of the sky. It is said that this the best time for the children to play outside because the sky s less bright and the temperature is cooler. SCIENCE 2 – MODULE 10 SEIBO COLLEGE 5 It is during daytime we do our chores, like cleaning the house, washing clothes, going to school or office and play. What do you think the reason why we do all these things during daytime? Now, close your eyes then imagine it is nighttime already. What can you see in the sky? Open your eyes then observe the picture below. Can you see these? Very good! You can see the moon and the stars. Sometimes you can see shooting stars or falling stars. At nighttime, we can not see the sun because it is already dark, we can only see the moon and the stars twinkling in the sky. Since there is no sun at night, the temperature is cooler. This is also the best time for us to rest and sleep. Do you know that the moon doesn’t have its own light? Yes, the moon only reflects the light from the sun. Do you now understand the difference of daytime from nighttime? Very good! But the question is how and why do we experience day and night? We experience day and night because the earth is moving around its axis. This movement is called rotation. SCIENCE 2 – MODULE 10 SEIBO COLLEGE 6 When the earth continuously rotates on its axis, part of it faces the sun and the other part is dark. The part of the earth that faces the sun experience daytime and the other part that is dark experience nighttime.Ornamental horticulture is growing of plants for decorative and beauty purposes. •There many different types of flowers such as, daisies, roses and lilies. Establishment of flower beds •Choose the best place or site for your flower bed. •The site should get enough sun and have fertile soil. •After choosing the site, dig the area to a depth of 20- 30 cm. •Remove any large stones or rubbles as you dig. •Use a rake to level the prepared bed. This will also break up any big lumps of soil. varieties of flowers ✓Flame lilly ✓Rose ✓Marigold ✓Lavender star Propagation of flowers • Flowers can be grown from seeds or cuttings, tubers and bulbs. From seeds From cuttings From tubers and bulbs Petunia roses Flame lilly Dahlia Elephant ear Lavender marigold Planting time • Flowers can be planted all year round depending on the suitable varieties. •In winter they can be planted in pots, beds and greenhouses. •Varieties which need a lot of water should be grown during the rainy season. Management of flowers 1. weeding: ensure that the flower beds are weed free. •Weeds are removed by hand pulling with the help of a hand fork. 2. watering: watering should be done regularly during the dry season and less frequently during the rainy season. •make sure the beds are moist but avoid waterlogging. 3. fertilizing: soil should be well fertilized with super phosphate at planting. •Flowers should not be top dressed with ammonium nitrate as this will affect flower production. 4. pruning: use a pair of secateurs or very sharp knife to remove weak shoots and dead or diseased parts of the plant. •Pruning also encourages new growth and controls the height of the flowers. Harvesting •Cut the flowers in early bloom. •Allow 30cm stems, grade and remove lower leaves. •Tie in bundles •label accordingly, cure by setting 20cm of the stem in boiling water for 20 minutes. (this will make the flowers last longer) •Store the flowers in cool conditions Marketing • Flowers need fast transport to the market. • Flowers can be sold in bundles, boxes or in pots. • Flowers are sold in bouquets at a local market or are packed in boxes for export market. • They are bought for different occasions such as weddings, funerals and parties.THE SOAR SYSTEM A solar system is a group of planets and other celestial bodies that revolve around a star. A solar nebula- a vast cloud of gas and dust, mostly hydrogen and helium. How the Solar System Form • COLLAPSE AND SPINNING DISK FORMATION - Gravity pulls material inward. The cloud flattens into a spinning disk due to conservation of angular momentum. • PROTOSTAR FORMATION- (BIRTH OF THE SUN). Material collects at the center, and begun to heat up. When it reaches to 10 million KELVIN, nuclear fusion begins. thus, SUN is born. • PLANETESIMALS AND PROTOPLANETS. Dust and gas in the disk stick together via static and gravitational forces. These form planetesimals, which grow into protoplanets collision and accretion. • PLANET FORMATION. Inner disk: too hot for gas rocky planets form Mercury, Venus, Earth, Mars. • PLANET FORMATION. Outer disk: gas and ice giants. Jupiter, Saturn, Uranus, Neptune • LEFTOVER DEBRIS. Remaining materials forms moon, asteroids, comets and dwarf planets. DIFFERENT HYPOTHESIS IN THE FORMATION OF SOLAR SYSTEM. 1. NEBULAR HYPOTHESIS- The Solar system formed from a rotating cloud of Gas and Dust (solar nebula). As it rotates conservation of angular momentum caused the cloud to flatten into a disk. the Sun formed at the center (DISK) while planets formed from the surrounding materials through acceleration. thus, it explains the coplanar and nearly circular orbit of the planets all planets orbits around the sun on the same flat, disk shaped plane. Proposed by Immanuel Kant in 1755 and Modified by Pierre Simon Laplace in 1756. PROTOPLANET HYPOTHESIS. The Solar system formed from a rotating cloud of Gas and Dust (solar nebula). As it rotates conservation of angular momentum caused the cloud to flatten into a disk. 2. Protoplanet hypothesis. Builds on the nebular model but focuses more on the role of planetesimals which then form into full planets. PROCESS: - Small solid particles stick together through collisions. As collisions takes place, it grows into kilometer-sized planetesimals. Gravitational interactions lead to the formation of planets. Lead to formation of steroids belts and varying planet sizes 3. Encounter hypothesis. States that the sun encountered a rogue star. The encounter led to the removal of hot gas from both stars due to their gravitational interaction. The hot gas then accumulated and formed the planets. The materials from the less dense rogue star formed the other planets, while that from the sun formed the inner planets. 4. TIDAL HYPOTHESIS. (also called the Tidal Theory) is an early scientific idea about how the solar system might have formed. Proposed by James Jeans and Harold Jeffreys. A massive star passed very close to the early Sun. The hot gas then accumulated and formed the planets. The materials from the less dense rogue star formed the other planets, while that from the sun formed the inner planets. Streams of hot gas were drawn out from the Sun in elongated shape. These streams eventually condensed and cooled, forming planets, moons, and other bodies in the solar system. 5. Not accepted theory. Later studies showed the streams of hot gas would disperse too quickly into space instead of condensing into planets. The theory also couldn’t explain the specific orbital patterns and compositions we see today. Modern science favors the Nebular Hypothesis, which explains solar system formation through the collapse of a rotating gas cloud. Earth as the only habitable planet 1. Right Distance from the Sun (The Goldilocks Zone). Not too hot, not too cold — just right for liquid water to exist. 2. Atmosphere with Oxygen. Earth has a mix of gases, especially oxygen, which most living things need to survive. 3. Liquid Water. Earth has oceans, rivers, and rain — water is essential for all life. 4. Magnetic Field. Earth’s magnetic field protects us from harmful solar radiation. 5. Stable Climate. The atmosphere and natural cycles keep temperatures and weather mostly stable over time. 6. Rich Resources. Earth has soil for growing food, minerals, and energy sources that support life and technology. Solar explorations 1. AUGUST 6, 2014. First space craft to orbit a comet (ROSETTA PROBE). Captures the comet photograph. -Comets have coma and tail as it approaches to the sun. 2. JULY 14, 2015. NASA’s New Horizons spacecraft made history by becoming the first spacecraft to fly by Pluto, giving us our first close-up look at the dwarf planet. First time visiting Pluto. Before this, Pluto was just a blurry dot in telescope images. Revealed a surprising world New Horizons showed mountains of ice, smooth plains, and a heart-shaped region called Tombaugh Regio. Changed what we knew. Scientists thought Pluto would be dull and frozen — instead, it turned out to be geologically active and incredibly complex. 3. SEPTEMBER 8, 2016. NASA launched OSIRIS-REx, the first U.S. mission to collect a sample from an asteroid and return it to Earth. Changed what we knew. Scientists thought Pluto would be dull and frozen — instead, it turned out to be geologically active and incredibly complex. OSIRIS-REx stands for: Origins, Spectral Interpretation, Resource Identification, Security–Regolith Explorer It was sent to study the asteroid Bennu, a near-Earth asteroid about 500 meters wide. Mission Goals: Collect a sample of surface material from Bennu Study the asteroid’s omposition, structure, and history. Mission Goals: Help scientists understand the origins of the solar system. Learn more about asteroids that could impact Earth. 4. August 12, 2018: Launch of NASA’s Parker Solar Probe, the first spacecraft to "touch" the Sun by flying through its outer atmosphere, called the corona. Mission Goal: To study the Sun up close and help scientists understand: How the solar wind (a stream of charged particles) is formed. Why the Sun’s corona is hotter than its surface. What causes solar storms that can affect Earth’s satellites and power grids. 5. November 26, 2018: NASA’s Insight Lander Touches Down on Mars. Its mission was focused on studying the interior of the Red Planet (crust, mantle, and core of the planet). Why the Sun’s corona is hotter than its surface. What causes solar storms that can affect Earth’s satellites and power grids 6. November 26, 2018: NASA’s Insight Lander Touches Down on Mars. Its mission was focused on studying the interior of the Red Planet (crust, mantle, and core of the planet) 7. JULY 30, 2020 PERSEVERANCE PROBE. Perseverance rover as part of the Mars 2020 mission aboard an Atlas V-541 rocket This marked a major step in Mars exploration. 8. DECEMBER 25, 2021-JAMES WEBB SPACE TELESCOPE. Investigate exoplanets’ atmospheres for signs of habitability. Observe the first galaxies formed after the Big Bang. Study the formation of stars and planetary systems. Look deeper into the infrared universe than ever before. RESULTS OF EXPLORATION • Evidence of Ancient Life-friendly Environment. • Sedimentary rocks formed in water-rich environments. • Signs of clay and carbonate minerals, which can preserve biosignatures (traces of past life). • Evidence of Ancient Life-friendly Environment. • Sedimentary rocks formed in water-rich environments. • Signs of clay and carbonate minerals, which can preserve biosignatures (traces of past life). • Evidence of Ancient Life-friendly Environment. • Sedimentary rocks formed in water-rich environments. • Signs of clay and carbonate minerals, which can preserve biosignatures (traces of past life).Feliz Navidad, Carlos! School was out for winter break. Carlos and his family packed to go to Monterrey, Mexico. "It's our first trip back since we moved to America," said Carlos. "I can't wait to see everyone!" Carlos sat by the window on the airplane. He saw clouds and blue sky. Then he saw the mountains around Monterrey. "We're almost there!" he said. Carlos's aunt, uncle, and cousins met them at the airport. "Feliz Navidad!" said his uncle. "You are home! This will be a wonderful celebration, now!" They had arrived in time to join in Las Posadas. Candles in paper bags lined the sidewalks. Neighborhood children acted out Mary and Joseph's journey to Bethlehem. Carlos, Selena, and Mateo walked the Posada with their cousins. They knocked on the first door. They sang a song and asked, "May we stay?" They were told "No." They knocked on the second door. They were told "No" again. They knocked on the third door. "Come in!" the neighbors said. A fiesta was inside! There were sweets and hot chocolate for everyone. There was even a piñata! "May I try to break the piñata?" Carlos asked. "I play baseball at my school. I can swing hard." Carlos was blindfolded. He hit the piñata and it split open! Treats and toys spilled out everywhere. They heard a boom and pop pop. "Fireworks!" Mateo yelled. Red, green, and blue lights filled the night sky. "It's so beautiful!" said his cousin. At midnight, the family walked to the old church. Inside, the dark church glowed from the light of candles. It was very quiet. Carlos watched the candles flicker all around him. Back at their uncle's home, they found more food and treats waiting for them. "This Navidad has been the best!" said Carlos. "We are lucky." "We can celebrate with our new friends in America and our family here in Mexico." Carlos, Selena, and Mateo were ready for sleep. But Selena remembered something. "Papa, when will we open our presents?" she asked. "We will each open one tomorrow, and the rest on January 6, Three Kings Day," Papa said. "I hope I get a calendar," Carlos said to Mama. "I'll put a star in December," said Carlos. "So I know when we'll come back for Navidad, again!" Align Panel: This panel allows you to align one or more objects the the artboard or other objects. Alignment: Formatting the appearance of text with the margins of the text box. Anchor Point Tool: Allows you to add or remove handles to create a curve on an anchor point. Anchor Points: A point on a path indicates a change of direction. Appearance Panel: This panel shows you the fill, strokes, graphic styles, and effects that have been applied to an object, group or layer and are able to modify theses from this panel directly. Area Type Tool: This occurs when using the type tool and you click and drag a text box, the text will automatically wrap inside the box. Blend Tool: This tool allows you to combine shapes/colors between two or more objects to create a new object between the original, blending the colors and shapes by inserting the middle steps to get from one object to the next. Blob Brush Tool: This tool is used to create free-form objects that can have a more hand-drawn feel. Brushes: Allows you to set the appearance/style of a path, can be applied to existing paths or used to create new paths. Clipping Masks: This command allows you to mask objects to a shape so that only areas that lie within the shape are visible, the mask and objects that are masked are called a clipping set. Closed Path: A path that has the same beginning and ending point. It forms a complete shape that can be filled with color or text. Create Outlines: This command converts text to closed paths and can be found in the Type Menu. Curvature Pen Tool: Allows you to simply create paths with curved anchor points. Curves: Can be applied to an anchor point using handles to create an arched line. Direct Select Tool: Allows you to select individual points of any path. Effects: These can be added to objects to create quick dynamic characteristics. Eraser Tool: This tool allows you to remove anchor points and cut through paths. Expand Objects: This allows you to divide a single object into multiple objects that make up its appearance. Eyedropper Tool: This tool allows you to sample the color or text from an existing part of the artwork. Global Swatches: This is a color swatches that will be automatically updated throughout your artwork when you change them, indicated with a white triangle in the corner of the swatch. Graphic Styles: A set of reusable appearance attributes that allow you to quickly change the look of an object. Grouping: This command allows you to link objects together so that they can be moved, scaled, rotator, or copy. Groups can be nested inside other groups. Hierarchy: To create visual order in design, controlling what the viewer looks at in order using size, color, contrast, etc… Image Trace: This command allows you to convert a raster image into a vector artwork. Isolation Mode: This mode allows you to adjust single objects/groups inside a group without ungrouping the group. Join Tool: This tool joins paths and anchor points together quickly. Kerning: This is the adjustment of the space between two individual letters. Knife Tool: This tool allows you to split an object into 2 pieces along a freehand path you draw. Leading: This is the adjustment of the space between lines of text. Live Corners: This widget appears when using the Direct Select tool and a corner is selected, when used this will create a rounded corner. Live Paint: This command allows you to quickly apply colors to objects in a complex design. Open Path: A path that does not end, not connected back to the original anchor point. Overflow Text: This occurs when the text box is too small to house all the text and is indicated by a small red plus sign in the bottom right corner of the text box. Paintbrush Tool: This tool is used to create free-form paths that can have a more hand-drawn feel. Paragraph Spacing: The space that occurs between lines of text. Pathfinder Panel: This panel allows you to create complex shapes by selecting 2 or more objects and using the buttons in the panel to cut, combine, or divide the objects. Paths: These are created when 2 or more points are connected, these are created using the pen tool. Pen Tool: It allows you to create and edit anchor points and paths. Pencil Tool: This tool is used to create free-form shapes or lines, the accuracy of the lines can be adjusted. Perspective Tool: This tool allows you to place elements on a perspective grid to adjust objects on a different perspective, automatically snapping to the perspective grid. Placeholder Text: Text that is placed in a text box that "holds a place" in a design to allow for creating a layout or adjust the text design. Point Type Tool: This occurs when when using the type tool and you click once, the text will continue without wrapping. Readability: The characteristics of fonts and styles that make test easy to identify and read. Scale, Shear, Distort Objects: This set of commands allows you to adjust the size and perspective of objects. Scissors Tool: This tool allows you to split a path into 2 pieces. Selection Tool: Allows you to select paths, objects or groups by click or dragging over them. Shape Builder Tool: This interactive tool allows you to create complex shapes by merging and erasing simpler objects. Shapes Tools: A group of tools to create basic shapes without using the pen tool (rectangle, ellipse, polygon, star, etc…). Smooth Tool: This tool will smooth a complex path and reduce the number of anchor points. Swatches: This is a saved color that can be applied in a design via the swatches panel and can be grouped, these can include gradients and patterns. Text Wrapping: This is when the text in a text box automatically wraps to the next line when it reaches the edge of the box. Threading Text: This is the ability to create 2 or more text boxes that are linked, when text is added/adjusted in one box, it will affect the other(s). Touch Type Tool: This tool allows you to adjust individual letter in a previously created text box. Tracking: This is the adjustment of the overall spacing between letters. Transform Objects: This allows you to change the size of objects. Type on a Path Tool: This tool allows you to add text along any previously created path. Type Tool: This tool allows you to create text in a design. View Modes: Ability to view projects and adjust the display on the screen. Modes include Outlines, Presentation, & Full Screen.1.Linguistics is the science that studies language. 2.Linguist:Someone who studies linguistics. 3.The Subfields of Linguistics Phonetics deals with the sounds of language. Phonology deals with how the sounds are organized. Morphology deals with how sounds are put together to form words. Syntax deals with how sentences are formed. Semantics deals with the meaning of words, sentences, and texts. Pragmatics deals with how sentences and texts are used in the world (i.e., in context) Text Linguistics deals with units larger than sentences, such as paragraphs and texts. 4.Prescriptive: This approach consists basically of stating what is considered right and wrong in language. 5.Descriptive: This approach, on the other hand, consists of describing the facts. Descriptive linguistics is dedicated to describing the rules of the language, and the language is seen as essentially rule governed. 6.Language is rule-governed, creative, universal, innate, and learned, all at the same time. 7.Linguists understand language as a system of arbitrary vocal signs. 8.Linguistic signs: involve sequences of sounds which represent concrete objects and events as well as abstractions.Signs may be related to the things they represent in a number of ways. 9.Iconic: which resemble the things they represent (as do, for example, photographs, diagrams, star charts, or chemical models). 10.Indexical: which point to or have a necessary connection with the things they represent (as do, for example, smoke to fire, a weathercock to the direction of the wind, a symptom to an illness, a smile to happiness, or a frown to anger). 11.Describe the characteristics of human language: Creative: (The structural elements of human language can be combined to produce new utterances, which neither the speaker nor his hearers may ever have made or heard before.) Rule-governed: (Language is made of rules.) Universal: (There are some aspects that are present in all languages of the world.) Innate:(all humans possess an innate capacity for language, activated in infancy by minimal environmental stimuli. Chomsky) Uniquely human: (Language is what sets us apart from other species. It is what makes us human.) Learned:(Children acquire language from their natural setting.) 12.Differentiate between iconic, indexical and symbolic signs. A. iconic, which resemble the things they represent (as do, for example, photographs, diagrams, star charts, or chemical models) B. indexical, which point to or have a necessary connection with the things they represent (as do, for example, smoke to fire, a weathercock to the direction of the wind, a symptom to an illness, a smile to happiness, or a frown to anger). c. symbolic, which are only conventionally related to the thing they represent (as do, for example, a flag to a nation, a rose to love, a wedding ring to marriage). 12. Distinguish between different senses of the grammar word. The prescriptivist´s grammar (Grammar is a set of rules that label the different utterances as either right or wrong.) The descriptivist´s grammar (Grammar is a set of rules that govern the langauge spoken by people. ) The linguist´s grammar (Grammar is the subconscious knowledge of the set of rules that enables speakers to use the language) The speaker´s grammar (Grammar is the intrinsic linguistic knowledge within a native speaker) 13.Describe common fallacies about language and grammar: ►One type of grammar is simpler than another. ►Changes in grammar involve deterioration in a language ►Grammars should be logical and analogical (that is, regular) ►People must be taught the grammatical rules of their language. ►Only some languages have grammar. ►Grammars differ from each other in unpredictable ways. 14.Generality: All Languages Have a Grammar 15. Equality: All Grammars Are Equal 16.Changeability: Grammars Change Over Time 17. Universality: Grammars Are Alike in Basic Ways 18.Tacitness: Grammatical Knowledge Is Subconscious 19.Linguistics is defined as the study of language systems. It is the scientific study of language. 20.Historical approach:It is the study of language change. 21.Linguistic Competence: is the unconscious knowledge speakers of a language have about the system that enables them to create and understand novel utterances. 22.Performance: is the use of it. Performance is “the actual use of language in concrete situations.” 23.I-Language (internal language): which is the intrinsic linguistic knowledge within a native speaker. 24.E-Language (external language): which is the observable language—the output from a speaker. 25.Parole ('speech') refers to the concrete instances of the use of langue, including texts which provide the ordinary research material for linguistics. 26.Langue: 27.Language: is a system of communication that is non-stereotyped and non-finite; it is unlimited in its scope. 28.Grammar: to refer to a subconscious linguistic system of a particular type. Grammar makes possible the production and comprehension of a potentially unlimited number of utterances. 29.Communication and animals: Selecting a mode of communication (speech,writing, gesture). Delivering the symbols through a medium, a physical basis for communication, light, air, or ink. Decoding of the symbols to obtain the information. 30.SIGNS: Communication relies on using something to stand for something else. Words are an obvious example of this: You do not have to have a car, a sandwich, or your cousin present in order to talk about them—the words car, sandwich, and cousin stand for them instead. This same phenomenon is found in animal communication as well. 31.The signifier: A signifier is that part of a sign that stimulates at least one sense organ of the receiver of a message.A signifier can also be a picture, a photograph, a sign language gesture, or one of the many other words for tree in different languages. 32.The signified: The signified component of the sign refers to both the real world object it represents and its conceptual content. The first of these is the real world content of the sign, its extension or referent within a system of signs such as English, avian communication, or sign language. 33.Iconic signs or icons: always bear some resemblance to their referent. A photograph is an iconic sign; so too is a stylized silhouette of a female or a male on a restroom door. 34.Some iconic tokens: a. open-mouth threat by a Japanese macaque; b. park recreation signs; c. onomatopoeic words in English. 35.An indexical sign, or index, fulfils its function by pointing out its referent, typically by being a partial or representative sample of it. Indexes are not arbitrary, since their presence has in some sense been caused by their referent. For this reason it is sometimes said that there is a causal link between an indexical sign and its referent.The track of an animal, for example, points to the existence of the animal by representing a part of it. The presence of smoke is an index of fire. 36.Symbolic signs: bear an arbitrary relationship to their referents and in this way are distinct from both icons and indexes. Human language is highly symbolic in that the vast majority of its signs bear no inherent resemblance or causal connection to their referents, as the following words show. 37.Mixed signs Signs: are not always exclusively of one type or another. Symptomatic signs, for example, may have iconic properties, as when a dog opens its mouth in a threat to bite. Symbolic signs such as traffic lights are symptomatic in that they reflect the internal state of the mechanism that causes them to change color. 38.Signals: All signs can act as signals when they trigger a specific action on the part of the receiver, as do traffic lights, words in human language such as the race starter's "Go!", or the warning calls of birds. 39.SIGN STRUCTURE: No matter what their type, signs show different kinds of structure. A basic distinction is made between graded and discrete sign structure. 40.Graded signs convey their meaning by changes in degree. A good example of a gradation in communication is voice volume. The more you want to be heard, the louder you speak along an increasing scale of loudness. There are no steps or jumps from one level to the next that can be associated with a specific change in meaning. 41.Discrete signs are distinguished from each other by categorical (stepwise) differences. There is no gradual transition from one sign to the next. The words of human language are good examples of discrete signs. 42.A VIEW OF ANIMAL COMMUNICATION ►Largely iconic ►Largely symptomatic ►Little arbitrary ►Not deliberate ►Not conscious ►Not symbolic ►Stimulus bound