APCO 7th Edition PST 1
Quiz by Samantha Campbell
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
The term “PSAP” stands for “Public Safety Access Point”.
falsetrueTrue or False30s - Q2
Professionalism is defined by who you are, what you do and how others perceive you.
truefalseTrue or False30s - Q3
Ethics involves an individual’s personal, professional and organizational rules of conduct.
truefalseTrue or False30s - Q4
The three primary disciplines of public safety communications are law enforcement communications, fire service communications and emergency management communications.
falsetrueTrue or False30s - Q5
The term “vital services” defines the primary functions or tasks of public safety communications systems.
truefalseTrue or False30s - Q6
Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed.
truefalseTrue or False30s - Q7
A policy is a guide to action and a procedure is a guide to thinking.
falsetrueTrue or False30s - Q8
Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service.
falsetrueTrue or False30s - Q9
A question that cannot be answered “yes” or “no” is referred to as an open-ended question.
truefalseTrue or False30s - Q10
When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no.
truefalseTrue or False30s - Q11
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing.
falsetrueTrue or False30s - Q12
An observation is based on assumptions and an inference is based on facts.
falsetrueTrue or False30s - Q13
As part of customer service, callers expect to talk to a professional, be treated with courtesy and speak to a person who can solve their problem.
truefalseTrue or False30s - Q14
Emergency calls can only come in on emergency lines.
falsetrueTrue or False30s - Q15
Giving legal advice and/or personal opinions to callers is all part of a telecommunicator’s job.
falsetrueTrue or False30s