placeholder image to represent content

APCO 7th Edition PST 1

Quiz by Samantha Campbell

Our brand new solo games combine with your quiz, on the same screen

Correct quiz answers unlock more play!

New Quizalize solo game modes
100 questions
Show answers
  • Q1

    The term “PSAP” stands for “Public Safety Access Point”.

    false
    true
    True or False
    30s
  • Q2

    Professionalism is defined by who you are, what you do and how others perceive you.

    true
    false
    True or False
    30s
  • Q3

    Ethics involves an individual’s personal, professional and organizational rules of conduct.

    true
    false
    True or False
    30s
  • Q4

    The three primary disciplines of public safety communications are law enforcement communications, fire service communications and emergency management communications.

    false
    true
    True or False
    30s
  • Q5

    The term “vital services” defines the primary functions or tasks of public safety communications systems.

    true
    false
    True or False
    30s
  • Q6

    Quality Assurance programs in the PSAP include actions taken to ensure that standards and procedures are met and followed.

    true
    false
    True or False
    30s
  • Q7

    A policy is a guide to action and a procedure is a guide to thinking.

    false
    true
    True or False
    30s
  • Q8

    Because the telecommunicator cannot see callers on the phone, nonverbal communication plays no part in handling public safety calls for service.

    false
    true
    True or False
    30s
  • Q9

    A question that cannot be answered “yes” or “no” is referred to as an open-ended question.

    true
    false
    True or False
    30s
  • Q10

    When called upon to testify in a legal case, keep answers simple, and if at possible answer yes or no.

    true
    false
    True or False
    30s
  • Q11

    Repeating in a short declarative statement the emotions or feelings the speaker is communicating is applying the active listening technique of paraphrasing.

    false
    true
    True or False
    30s
  • Q12

    An observation is based on assumptions and an inference is based on facts.

    false
    true
    True or False
    30s
  • Q13

    As part of customer service, callers expect to talk to a professional, be treated with courtesy and speak to a person who can solve their problem.

    true
    false
    True or False
    30s
  • Q14

    Emergency calls can only come in on emergency lines.

    false
    true
    True or False
    30s
  • Q15

    Giving legal advice and/or personal opinions to callers is all part of a telecommunicator’s job.

    false
    true
    True or False
    30s

Teachers give this quiz to your class