
APM Class Notes 3
Quiz by Stanford C Allen
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Why is it more difficult to brand services than to brand goods?
Services cannot be stored. This describes the _______________ characteristic of services
Services are typically produced and consumed simultaneously. This is an example of the ____________________ characteristic of services.
A guest’s stay at a hotel only gives them right of access to use the hotel facilities for a limited period. This is an example of the ____________________ characteristic of services.
A resort does not sell a physical product, but night stays. This particular characteristic is know as:
Whatever business structure is adopted there needs to be integration between the various parts. This integration is required to ensure:
• Coordinated activities and processes
• Goal congruence
• Value creation.
Integration is achieved by linking all the following EXCEPT:
Both McKinsey 7S framework and Porter's Value chain are business integration tools
Which of the statements about McKinsey 7S model is correct? (Select ALL that applies)
The four "soft" elements of the 7S model can be harder to describe, less tangible, and more influenced by company culture. Which is NOT a SOFT "S"?
The three 'hard" elements of the 7S framework are relatively easy to identify, and management can influence them directly. Which of the following is NOT a HARD "S"
What is meant by the element of ''style'' in the 7-S framework?
The McKinsey 7-S Framework highlights the _____ of the seven hard and soft elements.
This McKinsey 7S relates to talent management and all HR relating to company decisions, such as training, recruiting and rewards.
This McKinsey 7S forms the capabilities and competences of a company that enables its employees to achieve it's objectives
Which statement below is NOT TRUE about the Value Chain?
In value chain analysis, the process of obtaining goods or services is called
The support activities in Porter's value chain are which of the following?
Value chain activities can create competitive advantage through
SELECT the best definition of business process reengineering from the options below:
One statement below on business process reengineering (BPR) is FALSE. SELECT this statement
The MENDELOW framework explains the appropriate management strategy per category of stakeholders. Which of the following is not an appropriate combination of stakeholders and management strategy?
Stakeholders can change quadrants within Mendelow's matrix
Which of the following is NOT true about stakeholders and conflicts?
What are the two major elements in stakeholder analysis?
SELECT the statement on environmental management accounting from the options below that is FALSE
Environmental management accounting information can be used to:Â
The following are types of management accounting techniques:
(i) Flow cost accounting
(ii) Input/output analysis
(iii) Life-cycle costing
(iv) Environmental activity-based costing
Which of the above techniques could be used by a company to account for its environmental costs?
Which explanation below matches with Lifecycle costing
Which statement below is not related to environmental activity-based costing?
Which statement below is not related to input/output analysis
Which of the statements below is NOT Â part of environmental-driven cost?
Which of the statements below is NOT  part of environmental-related cost?