Business operations is the department in a business that is responsible for: 

Which of the following products is likely to be made using job production?

Which of the following is a feature of flow production?

A benefit to a business of introducing lean production methods is that:

Which of the following stock control methods would involve frequent deliveries?

A business that becomes more streamlined as a result of effective supply chain management is said to be running more:

Which of the following is a benefit to a business of minimising waste in its supply chain?

Which of the following is a direct benefit of having an efficient logistics department?

Total quality management aims to:

An advantage to a business of asking customers to complete on line surveys regarding customer services is that:

The process of meeting customer needs successfully before, during and after a sale is called:

An employee greeting a customer and offering help when required are specific examples of: 

Which of the following is a danger to a business of offering poor customer service?

A business that allows its customers to make purchases in store, via its website or by the telephone is called a(n): 

Which of the following is a disadvantage to a business of expanding through franchising?