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Are you ready for ISO certification?

Quiz by Nadine ENGAMBA

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14 questions
Show answers
  • Q1
    For what certification are we being audited?
    Question Image
    ISO 9001_ Quality Management
    OHSAS 18001_ health & safety
    ISO 14001_ environment
    SA 8000_ labor practices
    30s
  • Q2
    Since when is TCT Europe certified for ISO 9001?
    Question Image
    2011
    2015
    2007
    2004
    30s
  • Q3
    Why did TCT get certified?
    Question Image
    TCT engagement & Telecommunication standard
    Customers demands & the rigor of our processes
    European Directive & Customers demands
    We don't have anything else to do
    30s
  • Q4
    What are the 3 priorities of Quality policy 2018?
    Customer centric, Efficient, Social responsible
    Increase revenue, Decrease expensive, Simplify
    Consumer focused, Flexible, Multi-brand supportive
    30s
  • Q5
    Who is involved by this policy?
    Pilotes of processes
    Managers
    Quality Department
    All of us
    30s
  • Q6
    What mean the acronym PDCA?
    Plan Do Check Act
    Product, Develop, Control, Analyze
    Please Don't Change Anything
    30s
  • Q7
    Where to find all TCT procedures, including the ones related to your department?
    Question Image
    tcleurope.jiveon.com/community/quality/tct-processes
    H/ common/quality/procedures
    tcleurope.jiveon.com/community/corporate-communications
    30s
  • Q8
    What evidences will the auditors expect from us during the audit ?
    Question Image
    Daily work records
    Financial statements
    30s
  • Q9
    Do you know your job description ?
    Question Image
    No
    Yes
    120s
  • Q10
    Where is your Job description stored?
    JIVE / TCT processes/ Human Ressources
    H / Common / Qualité-docs / Process and procedures / Library HR
    H / Common / Qualité-docs / Certification
    JIVE / Community / Human Ressources
    120s
  • Q11
    What is the average score of TCT Europe during the customer satisfaction survey 2017/2018?
    Question Image
    7.38 / 10
    45.3 / 50
    7.97 / 10
    10/10
    120s
  • Q12
    What of the following indicators is NOT on the list of TCT quality objectives 2018?
    Question Image
    Forecast accuracy rate
    Contributive margin
    Repairs TAT
    ATP realization
    120s
  • Q13
    What of the following groups is not one of TCT's interested parties?
    Employees
    Suppliers/ external providers
    Customers
    Competitors
    120s
  • Q14
    Where will we be audited this year?
    Nanterre & Dubai
    Nanterre & Berlin
    Nanterre & Milan
    Nanterre & London
    120s

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