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8 questions
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- Q1What is the appropriate action to take after acknowledging a guest's arrival based on 'Welcome and Greet Guests 1.2' guideline in Food and Beverage Services?Start taking their orderGreet guests with an appropriate welcomeAsk them to payDiscuss the menu items30sTLE_HEFBS9- 12GO-IIa-b-1
- Q2What should you do as soon as a guest arrives according to 'Welcome and Greet Guests 1.1' guidelines in Food and Beverage Services?Acknowledge guestsStart serving foodAsk for their reservation immediatelyRequest for their feedback30sTLE_HEFBS9- 12GO-IIa-b-1
- Q3According to the 'Welcome and Greet Guests 1.3' guideline in Food and Beverage Services, what should you do regarding reservations?Modify the reservation without informing the guestIgnore the reservation detailsCheck details of reservations based on established standard policyAssign guests to any available table30sTLE_HEFBS9- 12GO-IIa-b-1
- Q4In the context of 'Welcome and Greet Guests' instructions for Food and Beverage Services, which is the correct sequence of actions when a guest arrives?Greet with an appropriate welcome, check reservation details, acknowledge guestsAcknowledge guests, greet with an appropriate welcome, check reservation detailsCheck reservation details, greet with an appropriate welcome, acknowledge guestsCheck reservation details, acknowledge guests, greet with an appropriate welcome30sTLE_HEFBS9- 12GO-IIa-b-1
- Q5What is the first step in welcoming and greeting guests in the Food and Beverage Services?Check the guest's reservation detailsDirect the guest to a tableTake the guest's orderAcknowledge guests as soon as they arrive30sTLE_HEFBS9- 12GO-IIa-b-1
- Q6In the Food and Beverage Services, what should you do after acknowledging the arrival of guests?Invite the guests to order their foodGreet guests with an appropriate welcomePresent the bill to the guestsAsk the guests to sit anywhere they like30sTLE_HEFBS9- 12GO-IIa-b-1
- Q7What does the 'Welcome and Greet Guests 1.3' guideline in Food and Beverage Services discourage?Ignoring or altering reservation details without following the standard policyGreeting guests with an appropriate welcomeAcknowledging guests as soon as they arriveChecking the reservation details30sTLE_HEFBS9- 12GO-IIa-b-1
- Q8What should NOT be one of the first actions when a guest arrives according to the 'Welcome and Greet Guests' guidelines in Food and Beverage Services?Check details of reservations based on established standard policyAcknowledge guests as soon as they arriveGreet guests with an appropriate welcomeAsk for their payment30sTLE_HEFBS9- 12GO-IIa-b-1