Question 1

Which of the following is NOT part of the description of the Change Agenda?

Accepted Answer

None of the above

Answer

Manifests the unit/office’s willingness to embrace good governance and performance excellence

Answer

Heart of transformation

Answer

Details the current status of your unit/office’s systems and processes and the state that you would want to achieve

Question 2

Which of the following is part of the scorecard development process?

Accepted Answer

All of the above

Answer

Setting targets and note baseline

Answer

Reviewing of Vision Mission and Values

Answer

Crafting of Strategy Map

Question 3

What are the three disciplines of strategic management?

Accepted Answer

Strategic Thinking – Strategic Planning – Strategic Execution / Performance

Answer

Strategic Thinking – Strategic Mapping – Strategic Execution / Performance

Answer

Strategic Thinking – Strategic Planning – Strategic Crafting

Answer

Strategic Drafting – Strategic Planning – Strategic Execution / Performance

Question 4

It is the sequence and configuration of activities that enable the organization to deliver value to its constituents. It is also where the creation, sale and transfer of products are involved.

Accepted Answer

Value Chain Analysis

Answer

None of the above

Answer

Value Step Analysis

Answer

Customer-Outcome Analysis

Question 5

Which of the following is NOT part of the tools used for the customer-outcome analysis and value chain analysis?

Accepted Answer

Perceptual Mapping

Answer

SWOT Analysis

Answer

7S of McKinsey

Answer

PESTLE Analysis

Question 6

Customer Outcome Analysis is the process of analyzing customers and their habits and it is one of the most important areas of study in a business

Accepted Answer

Answer

<P>False</P>

Question 7

Which of the following is NOT correct under Value Chain Analysis?

Accepted Answer

The Support Activities should be on top of Primary Activities.

Answer

Driver and enabler will increase the capability of primary to produce the outcome.

Answer

Support Activities or Support Process support all the activities/stages of the core process.

Answer

Primary Activities or Core Approaches are involved in the creation of the major final output.

Question 8

Which of the following is NOT true about Objective Development?

Accepted Answer

None of the above

Answer

Points to a future ideal state

Answer

Specified how a unit or office plans to achieve its overall goal or vision

Answer

Verb + Adjective + Noun

Question 9

Which of the following is NOT true about measure identification?

Accepted Answer

An objective should not have more than 1 performance measure

Answer

Determine BPR.OPR for every measure

Answer

Use industry generic measures

Answer

A performance measure is exclusive to an objective

Question 10

When Setting Targets, it should A.) be stretched but achievable; B.) reach state within the set time; C.) require changing the usual way of doing things; D.) firm up basecamp and first-year targets; indicative in between

Accepted Answer

All the statements are correct

Answer

Statements A, C, and D are correct

Answer

Statements B, C, and D are correct

Answer

Statements A, B, and C are correc

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