Basic concepts in Front Office Services
Quiz by Camille G. Santiago
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- Q1
Front Office functions include reservation,registration, room and rate assignment, guest services, room status,maintenance and settlement of the guest account, and creation of guest history records.
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30s - Q2
Front Office department is a common link between the customers and the business. Let us learn more about it.
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30s - Q3
Front office staff handles the transactions between the hotel and its guests.
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30s - Q4
The front office is also known as the heart of the hotel.
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30s - Q5
There are three categories of front office operations.
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30s - Q6
The structure of the front office department changes according to the size of the hotel business, physical size of the hotel, and the hotel management policies.
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30s - Q7
Administrative skills are basic abilities in organization and planning, computing and scheduling.
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30s - Q8
The Front Office Manager assist patrons at hotel, apartment or office building with personal services.
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30s - Q9
The Front office staff prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
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30s - Q10
The Front office is a department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage.
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30s