
Basic concepts in Front Office Services
QuizĀ by Camille G. Santiago
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Front Office functions include reservation,registration, room and rate assignment, guest services, room status,maintenance and settlement of the guest account, and creation of guest history records.
Front Office department is a common link between the customers and the business. Let us learn more about it.
Front office staff handles the transactions between the hotel and its guests.
The front office is also known as the heart of the hotel.
There are three categories of front office operations.
The structure of the front office department changes according to the size of the hotel business, physical size of the hotel, and the hotel management policies.
Administrative skills areĀ basic abilities in organization and planning, computing and scheduling.
The Front Office Manager assist patrons at hotel, apartment or office building with personal services.
The Front office staff prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
The Front office is a department in a hotel which is situated at the back of hotel and it's duty to sell Food and Beverage.