BELL DESK SERVICE
Quiz by Nazareth Ramos
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- Q1
1. What front office department is responsible for escorting guests and transporting their luggage?
A. Bell desk
D. Security department
C. Food and Beverage Services
B. Housekeeping department
10s - Q2
2. Which of the following bell desk procedures should NOT be done during the arrival of guest?
A. Greet and escort the guest to the front desk.
B. Unload the luggage from the vehicle and load them carefully to the trolley.
D. Carry luggage and escort guest to his or her room.
C. Inform the front desk about the guest’s intention to checkout.
10s - Q3
3. It is used as reference in identifying and securing luggage of guests.
D. Room tag
B. Luggage tag
C. Price tag
A. Key card
10s - Q4
4. Which of the following should be done in carrying luggage and delicate items of the guest?
A. Force yourself to carry a too heavy luggage.
B. Grab the luggage to the guest.
C. Ask the guest if there are any delicate items on their luggage.
D. Put too much pressure on your waist and back when lifting luggages or items.
10s - Q5
5. What is the third procedure in escorting and assisting guest?
B. Show the room to the guest.
D. Explain the different features of the room to the guest.
C. Unload the luggage from the vehicle.
A. Greet the guest upon arrival.
10s