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Q 1/6
Score 0
Which is NOT a component of good customer service?
30
Attendance at store trainings and meetings
Asking closed-ended questions to get a definitive yes or no answer
A positive a ttitude
Quick acknowledgment of the customer
Q 2/6
Score 0
Which is one of the best ways to explain features and benefits to aa customer?
30
Demonstrate the product
Explain the history of the product
Show the customer the user's manual
Discuss reviews of the product
6 questions
Q.
Which is NOT a component of good customer service?
1
30 sec
Q.
Which is one of the best ways to explain features and benefits to aa customer?
2
30 sec
Q.
When customers receive good service they tell___________to________people, and when they receive poor service, they tell an average of ___________people
3
30 sec
Q.
When service is poor, what percent of retail customers refuse to go back to a store?
4
30 sec
Q.
Which equation shows why customers are important to you as an employee?
5
30 sec
Q.
Experts say that communication is _______percent verbal A______percent nonverbal.
