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Bell Ringer - 3/13/18
Quiz by Bernice Broussard
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6 questions
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- Q1Which is NOT a component of good customer service?Attendance at store trainings and meetingsAsking closed-ended questions to get a definitive yes or no answerA positive a ttitudeQuick acknowledgment of the customer30s
- Q2Which is one of the best ways to explain features and benefits to aa customer?Demonstrate the productExplain the history of the productShow the customer the user's manualDiscuss reviews of the product30s
- Q3When customers receive good service they tell___________to________people, and when they receive poor service, they tell an average of ___________people1 - 3 - 54 - 5 - 103 - 5- 71 - 3 - 1030s
- Q4When service is poor, what percent of retail customers refuse to go back to a store?70 percent90 percent80 percent60 percent30s
- Q5Which equation shows why customers are important to you as an employee?Customers x revenue = wages x employeesCustomers = revenue - wages + employeesCustomers = revenue = wages = employeesRevenue / customers = wages / employees30s
- Q6Experts say that communication is _______percent verbal A______percent nonverbal.60; 4050; 5080; 2020; 8030s