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Q 1/5
Score 0
A sales associate can limit objections in sales presentations by
30
Allowing an amount of time for feedback
Telling all features
Building rapport and trust and focusing on nees
Not going over their price limit
Q 2/5
Score 0
Warranties provide repair and/or maintenance for a specific time for a car, home, or major appliance and is included in the price of the product (usually provided by the manufacturer). What is the purpose of this warranty?
30
To prove you will not need a warranty
To show it isn't the best quality so you need a warranty
A promise to replace the product no matter what happens
A promise to stand behind the product
5 questions
Q.
A sales associate can limit objections in sales presentations by
1
30 sec
Q.
Warranties provide repair and/or maintenance for a specific time for a car, home, or major appliance and is included in the price of the product (usually provided by the manufacturer). What is the purpose of this warranty?
2
30 sec
Q.
The customer has looked at several watches and seems to like one best. She tried it on, sets it to the correct time and asks whether the band can be changed to another style. The associate shows her the options, and she likes one in particular. The Associate should respond with
3
30 sec
Q.
The customer returns to the store for the second time today to take another look at a bicycle for her child. She say she has decided on the one to buy and asks whether someone can help her get it into her car. The Associate should respond with
4
30 sec
Q.
What is te BEST way for a sales associate to inform customers of the stores frequent shopper program?
