Question 1

What is the easiest way to calculate change?

Accepted Answer

Count up from the purchases total to the amount of money given to you by the customer.

Answer

Start by giving all change in $1 bills, then convert to large bills if necessary.

Answer

Subtract the amount the customer paid you from the sale price.

Answer

Subtract the sale price from the amount the customer paid you.

Question 2

What is NOT something you should do if you get paid with counterfeit money?

Accepted Answer

return it to the passer

Answer

Delay the passer if possible

Answer

Write your initials and date in the white border

Answer

Call the police or secret service

Question 3

What should a salesperson ask of a satisfied customer to h elp increase their future sales?

Accepted Answer

Ask for a referral

Answer

Ask the customer to request another salesperson if he or she returns

Answer

Ask for the customer's business card

Answer

Ask, "Did I do all I can to help you today?"

Question 4

When following up with a customer, it is important to___________.

Accepted Answer

Use a method suited to the customer

Answer

Make the process a little unpleasant

Answer

Keep it in the store's best interest.

Answer

make the process easy on the employee

Question 5

The largest percent of retail employees are in which age group?

Accepted Answer

25-34

Answer

34-44

Answer

16-19

Answer

20-24

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