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10 questions
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  • Q1

    RUBs is used when a property doesn't have an individual meter for each unit and uses one meter for the entire property. The utility charges for the units are calculated using a ratio.

    true
    false
    True or False
    120s
    NH.PK.IK
  • Q2

    The timing of Regulatory Actions are governed by the regulatory region in which the customer resides. The laws of each region dictate how we do business with the customers that live in that region.

    true
    false
    True or False
    120s
    NH.PK.IK
  • Q3

    How many days after the due date is the first attempt for Force Pay?

    Three

    One

    Four

    Two

    120s
    NH.PK.IK
  • Q4

    North Carolina customers will still be charged a late fee if payment was not made the day after the due date.

    false
    true
    True or False
    120s
    NH.PK.IK
  • Q5

    When a customer makes a payment after the due date but the late fee has not been posted yet to their account, will the payment stop the late fee from being added to their account?

    No.

    Yes.

    120s
    NH.PK.IK
  • Q6

    Customers can avoid keeping a payment method on file and card storage fees by mailing a check each month

    false
    true
    True or False
    120s
    NH.PK.IK
  • Q7

    Which debit/credit card that SimpleBills does not accept for payments?

    Visa

    MasterCard

    Discover

    American Express

    120s
    NH.PK.IK
  • Q8

    If a Standard or Choice customer makes a partial payment and ANY balance is left on the account past the due date, the ENTIRE balance is subject to be sent back to the property for collection.

    true
    false
    True or False
    120s
    NH.PK.IK
  • Q9

    How are Finals Bills estimated?

    We just charge them whatever amount we want

    We use the most recent 90 days usage for each unit along with historical and projected weather patterns

    We multiply the largest bill in the last 90 days by the number of roommates

    We add the customer's bills for the last 90 days

    120s
    NH.PK.PN
  • Q10

    When are Final Bills usually issued to the residents?

    Two to four weeks before the Move-Out Date.

    Two to four weeks before the Move-In Date

    Two to four weeks after the Move-Out Date.

    Two to four weeks after the Move-In Date

    120s
    NH.PK.PN

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