RUBs is used when a property doesn't have an individual meter for each unit and uses one meter for the entire property. The utility charges for the units are calculated using a ratio.

The timing of Regulatory Actions are governed by the regulatory region in which the customer resides. The laws of each region dictate how we do business with the customers that live in that region.

How many days after the due date is the first attempt for Force Pay?

North Carolina customers will still be charged a late fee if payment was not made the day after the due date.

When a customer makes a payment after the due date but the late fee has not been posted yet to their account, will the payment stop the late fee from being added to their account?

Customers can avoid keeping a payment method on file and card storage fees by mailing a check each month

Which debit/credit card that SimpleBills does not accept for payments?

If a Standard or Choice customer makes a partial payment and ANY balance is left on the account past the due date, the ENTIRE balance is subject to be sent back to the property for collection.

How are Finals Bills estimated?

When are Final Bills usually issued to the residents?