Bomgar
Quiz by Edoh alogavi
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12 questions
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- Q1What is Bomgar?Bomgar is a locally installed chat support tool used by the National Support Center.Bomgar is the application used to purchase items to improve the speed of laptops.Bomgar is Adam's middle name.Bomgar is used to ONLY remote into customer's laptop.30s
- Q2How do you log into Bomgar?-Username -Windows Password-Username -PIN+RSA Token-Email Address -PIN+RSA Token-Email Address -Windows Password30s
- Q3Bomgar has many features. What are the most used ones?- Call customer - File sharing- Chat handling - Remote screen sharing- Listen to music - Make music- Transfer money - Receive money30s
- Q4When closing for break/lunch, when should you turn off Auto-Assign?5-10 minutes before15 minutes before20 minutes beforeKyle said you can take your break whenever you want.30s
- Q5True or False? When closing for end of day, turn auto-assign off 15 minutes before leaving.FalseTrue.30s
- Q6True or False? Profile pictures are required for Bomgar.False.True.30s
- Q7What is the required display name format when setting up your Bomgar profile?Email address + Last nameMiddle name + Last nameThe name of your dance team.Preferred name + Last name30s
- Q8Your Auto Assign should be enabled unless__________.Talking to you peer sitting next to you.closing for Personal, Lunch, switching back to phone support, or End of Shift.You are reaching out to Level 2You have to check you phone.30s
- Q9What is the maximum number of chats received with Auto Assign enabled?235430s
- Q10Where do you click, if you want to pull one chat at a time?Auto AssignSessionFileGet Next30s
- Q11Where do you click to open all canned chats scripts?Auto AssignNotesMessagesStart30s
- Q12Should you ever transfer a chat to another coworker?Yes.No.30s