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Bomgar

Quiz by Edoh alogavi

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12 questions
Show answers
  • Q1
    What is Bomgar?
    Bomgar is a locally installed chat support tool used by the National Support Center.
    Bomgar is the application used to purchase items to improve the speed of laptops.
    Bomgar is Adam's middle name.
    Bomgar is used to ONLY remote into customer's laptop.
    30s
  • Q2
    How do you log into Bomgar?
    -Username -Windows Password
    -Username -PIN+RSA Token
    -Email Address -PIN+RSA Token
    -Email Address -Windows Password
    30s
  • Q3
    Bomgar has many features. What are the most used ones?
    - Call customer - File sharing
    - Chat handling - Remote screen sharing
    - Listen to music - Make music
    - Transfer money - Receive money
    30s
  • Q4
    When closing for break/lunch, when should you turn off Auto-Assign?
    5-10 minutes before
    15 minutes before
    20 minutes before
    Kyle said you can take your break whenever you want.
    30s
  • Q5
    True or False? When closing for end of day, turn auto-assign off 15 minutes before leaving.
    False
    True.
    30s
  • Q6
    True or False? Profile pictures are required for Bomgar.
    False.
    True.
    30s
  • Q7
    What is the required display name format when setting up your Bomgar profile?
    Email address + Last name
    Middle name + Last name
    The name of your dance team.
    Preferred name + Last name
    30s
  • Q8
    Your Auto Assign should be enabled unless__________.
    Talking to you peer sitting next to you.
    closing for Personal, Lunch, switching back to phone support, or End of Shift.
    You are reaching out to Level 2
    You have to check you phone.
    30s
  • Q9
    What is the maximum number of chats received with Auto Assign enabled?
    2
    3
    5
    4
    30s
  • Q10
    Where do you click, if you want to pull one chat at a time?
    Auto Assign
    Session
    File
    Get Next
    30s
  • Q11
    Where do you click to open all canned chats scripts?
    Auto Assign
    Notes
    Messages
    Start
    30s
  • Q12
    Should you ever transfer a chat to another coworker?
    Yes.
    No.
    30s

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