Bootcamp: Medical Office Workflow
Quiz by Dara Lapura
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30 questions
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- Q1What should you refrain from doing when ending a call and the client hasn't completely finished talking?Hang up, if its already taking too longAsk if there is anything you can do before ending the callListen until client is done talkingWait until client hangs up30s
- Q2The following behavior must be avoided when on a call exceptAsking client if it is ok to put on hold to talk to another person on the other lineTreating the client without regards to age and use standard language, rhythm and toneChewing on food or swallowing liquids while taking a callMaking any possibly distasteful and corny jokes to make the patient comfortable30s
- Q3If a call was left "waiting," what should you be doing when you pick it up?Nothing, the patient is expected to understand that the office have a lot of callThank the patient for patiently waitingApologize for putting the patient on holdImmediately ask the name of the patient and address her concern30s
- Q4There are four time zones in the United States; which one should you use if you are assigned to a client in California?EasternCentralMountainPacific30s
- Q5A patient's neighbor called to inquire about the condition of the patient. Which of the following actions is a demonstration of confidentialityInform the neighbor that you cannot share that information.Ask the neighbor to step out into the hall to share the condition of the patientSuggest that the neighbor go to the nurse’s station with you and view the chart.Share with the neighbor the condition of the patient.30s
- Q6Which of the following ways demonstrate empathy?Putting others ahead of selfImagining self in the place of othersSharing of emotions with patientGoing the extra mile for someone30s
- Q7Which statement is true?An irregular heart rate should be taken for at least 30 seconds.Tachycardia is a slow heart rate.Bradycardia is a slow heart rate.The carotid site is used most often to obtain the pulse.30s
- Q8The patient called you and notify you that she feels dizzy and severe migraine. She is taking blood pressure medications regularly. Which blood pressure reading should you repeat before reporting to your provider?140/68 mm Hg90/60 mm Hg130/70 mm Hg120/74 mm Hg30s
- Q9Which of the following is the best way to communicate with a patient who is completely deaf?Sit next to the patient and speak into his or her earWrite out all communication.Smile and turn on the television.Speak loudly and clearly.30s
- Q10Which of the following phrases best defines the term STAT?ImmediatelyBy the end of the shiftAs soon as possibleWithin the next 2–3 hours30s
- Q11Which of the following statements by a Medical Receptionist that suggests that he or she has an under- standing of cultural awareness?Once a person enters this country, he or she should learn the culture.All cultures are the same.Care is planned to include a patient's cultural needs.Culture does not influence the care of patient30s
- Q12Which of these outgoing phone calls would be the most appropriate for a medical virtual assistant to make?a follow-up call to a patient who was dissatisfied with their medical treatmenta call to a patient who has a question about their new diagnosis of diabetesa call to a patient who has unexpected test resultsa call to the pharmacy to phone in a patient’s approved prescription refill30s
- Q13Which of the following is the correct definition for NPO?Patient may have only thickened liquidsOnly liquids by mouthPatient may only have ice chipsNothing by mouth30s
- Q14You are asked to compose a business letter. Which of these would be an inappropriate sign-off?CordiallySincerelyKind RegardsCheers30s
- Q15A prescription reads phenytoin 0.2 g orally twice daily. The medication label states that each capsule is 100 mg. The nurse prepares how many capsule(s) to administer 1 dose?.4 g21/2130s