Question 1

What should you refrain from doing when ending a call and the client hasn't completely finished talking?

Accepted Answer

Hang up, if its already taking too long

Answer

Ask if there is anything you can do before ending the call

Answer

Listen until client is done talking

Answer

Wait until client hangs up

Question 2

The following behavior must be avoided when on a call except

Accepted Answer

Asking client if it is ok to put on hold to talk to another person on the other line

Answer

Treating the client without regards to age and use standard language, rhythm and tone

Answer

Chewing on food or swallowing liquids while taking a call

Answer

Making any possibly distasteful and corny jokes to make the patient comfortable

Question 3

If a call was left "waiting," what should you be doing when you pick it up?

Accepted Answer

Thank the patient for patiently waiting

Answer

Nothing, the patient is expected to understand that the office have a lot of call

Answer

Apologize for putting the patient on hold

Answer

Immediately ask the name of the patient and address her concern

Question 4

There are four time zones in the United States; which one should you use if you are assigned to a client in California?

Accepted Answer

Pacific

Answer

Eastern

Answer

Central

Answer

Mountain

Question 5

A patient's neighbor called to inquire about the condition of the patient. Which of the following actions is
a demonstration of confidentiality

Accepted Answer

Inform the neighbor that you cannot share that information.

Answer

Ask the neighbor to step out into the hall to share the condition of the patient

Answer

Suggest that the neighbor go to the nurse’s station with you and view the chart.

Answer

Share with the neighbor the condition of the patient.

Question 6

Which of the following ways demonstrate empathy?

Accepted Answer

Imagining self in the place of others

Answer

Putting others ahead of self

Answer

Sharing of emotions with patient

Answer

Going the extra mile for someone

Question 7

Which statement is true?

Accepted Answer

Bradycardia is a slow heart rate.

Answer

An irregular heart rate should be taken for at least 30 seconds.

Answer

Tachycardia is a slow heart rate.

Answer

The carotid site is used most often to obtain the pulse.

Question 8

The patient called you and notify you that she feels dizzy and severe migraine. She is taking blood pressure medications regularly. Which blood pressure reading should you repeat before reporting to your provider?

Accepted Answer

140/68 mm Hg

Answer

90/60 mm Hg

Answer

130/70 mm Hg

Answer

120/74 mm Hg

Question 9

Which of the following is the best way to communicate with a patient who is completely deaf?

Accepted Answer

Write out all communication.

Answer

Sit next to the patient and speak into his or her ear

Answer

Smile and turn on the television.

Answer

Speak loudly and clearly.

Question 10

Which of the following phrases best defines the term STAT?

Accepted Answer

Immediately

Answer

By the end of the shift

Answer

As soon as possible

Answer

Within the next 2–3 hours

Question 11

Which of the following statements by a Medical Receptionist that suggests that he or she has an under-
standing of cultural awareness?

Accepted Answer

Care is planned to include a patient's cultural needs.

Answer

Once a person enters this country, he or she should learn the culture.

Answer

All cultures are the same.

Answer

Culture does not influence the care of patient

Question 12

Which of these outgoing phone calls would be the most appropriate for a medical virtual assistant to make?

Accepted Answer

a call to the pharmacy to phone in a patient’s approved prescription refill

Answer

a follow-up call to a patient who was dissatisfied with their medical treatment

Answer

a call to a patient who has a question about their new diagnosis of diabetes

Answer

a call to a patient who has unexpected test results

Question 13

Which of the following is the correct definition for NPO?

Accepted Answer

Nothing by mouth

Answer

Patient may have only thickened liquids

Answer

Only liquids by mouth

Answer

Patient may only have ice chips

Question 14

You are asked to compose a business letter. Which of these would be an inappropriate sign-off?

Accepted Answer

Cheers

Answer

Cordially

Answer

Sincerely

Answer

Kind Regards

Question 15

A prescription reads phenytoin 0.2 g orally twice daily. The medication label states that each capsule is 100 mg. The nurse prepares how many capsule(s) to administer 1 dose?

Accepted Answer

2

Answer

.4 g

Answer

1/2

Answer

1

Question 16

What part of the history would contain information on the patient’s tobacco use?

Accepted Answer

social history

Answer

past history

Answer

medical history

Answer

family history

Question 17

What term is used to refer to a condition that persists over a long period of time?

Accepted Answer

chronic

Answer

acute

Answer

subacute

Answer

debilitating

Question 18

If a patient saw a provider within the same practice and specialty five years ago, what type of patient would they be?

Accepted Answer

new patient

Answer

terminated patient

Answer

follow up patient

Answer

established patient

Question 19

A list of covered drugs kept by each Medicare drug plan is called

Accepted Answer

formulary

Answer

medication log

Answer

drug dispense

Answer

prescription list

Question 20

Which of the following appointment type would most likely be 10-15 minute slots

Accepted Answer

6 month visit

Answer

New Patient Visit

Answer

Wellness Exam

Answer

Urgent Visit

Question 21

The Medical Virtual Assistant is reminding the patient to prepare for mammography. To prepare the patient for a mammogram, the VA should tell the client:

Accepted Answer

To omit creams, powders, or deodorants before the exam

Answer

That mammography requires a higher dose of radiation than an x-ray

Answer

That mammography replaces the need for self-breast exams

Answer

To restrict her fat intake for 1 week before the test

Question 22

Which patient would a Medical Receptionist need to schedule for office visit on the same day?

Accepted Answer

Patient with high fever for 3 days but able to walk

Answer

Patient with recurrent headache

Answer

Unconscious patient with bp of 180/120

Answer

A senior patient scheduled for covid vaccine

Question 23

When scheduling appointments, the folllowing are the things a Medical Receptionist should keep in mind except.

Accepted Answer

diagnosis

Answer

chief complaint

Answer

when it should be scheduled

Answer

determine what type of appointment is needed

Question 24

Wellness exams are done ____

Accepted Answer

once a year

Answer

every 6 months

Answer

every month

Answer

every 2 years

Question 25

____ is a document used to report any issues that affect patient or staff safety that happened so it can be used to develop safety measures so that it does not occur again.

Accepted Answer

Incident Report

Answer

Explanation Letter

Answer

Medical Office Incident Document

Answer

Patient Case Report

Question 26

You are a medical receptionist in Urology Medical Group. A patient called that she was advised by her primary care physician to see a urologist. 
What should you ask in order to book an appointment with your provider.

Accepted Answer

Referral Form

Answer

Identification Card

Answer

Patient Records

Answer

Insurance Card

Question 27

A patient confirmed an appointment today and was not able to come in to the medical office for the scheduled appointment. Which letter should you be sending to her?

Accepted Answer

Missed Appointment Letter

Answer

New Schedule Appointment Letter

Answer

Cancellation Letter

Answer

Rebooking Request Letter

Question 28

Which of the following is not a private insurance carrier?

Accepted Answer

Medicare

Answer

Aetna

Answer

UHC

Answer

Cigna

Question 29

You were assigned to work on telephone messages of your medical office.  You have reviewed a callback message from a patient who was seen this morning asking for another demerol because she was in pain and she ran out of it. What should you do next?

Accepted Answer

Decline patient request, refill is too soon

Answer

Inform patient to go to the nearest urgent care or hospital and have herself admitted

Answer

Request preferred pharmacy to dispense the medication

Answer

Call provider to ask for another prescription refill

Question 30

Under no circumstances should a medical receptionist:

Accepted Answer

Give medical advice.

Answer

Make any decisions that are related to office management.

Answer

Interview applicants for other support personnel positions..

Answer

Call customers who owe fees for services.

Related quizzes

Related quizzes