Branch Campaign Quiz #6
Quiz by Glenn David McMeeking
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- Q1
Balance Transfer colleague campaign winners will receive the following vouchers:
BM will ONLY receive R1500 if all sellers in the branch achieves 2 BT payouts per month
R500 voucher for colleagues who completes 2 to 3 BTs during the campaign period, R1000 voucher for colleagues who completes 6 and more BTs during the campaign period, R750 voucher for colleagues who completes 4 to 5 BTs during the campaign period, BM will receive R1500 if all sellers in the branch achieves 2 BT payouts per month
Only R1000 voucher for colleagues who completes 6 and more BTs during the campaign period, R500 voucher for colleagues who completes 2 to 3 BTs during the campaign period.
R750 voucher for colleagues who completes 4 to 5 BTs during the campaign period
30s - Q2
What type of vouchers will colleagues receive in the BT colleague campaign?
Take a lot
Pick n Pay & Take a lot
Woolworths
Absa Vouchers
30s - Q3
What is the Balance transfer colleague campaign timeline?
1 November to 15 December?
1 November to 31 December?
1 to 15 November?
1 to 31 November?
30s - Q4
What are some of the Balance Transfer benefits?
Absa takes the hassle out of the admin for the customer as we pay the lender directly
Customers can also take up additional funds as part of the Balance Transfer if they qualify.
Settlement details can be obtained telephonically or Call centre
Product is targeted at customers with Absa loans only.
Product is targeted at customers with Absa loans only.
Loan amount ranges from R15000 to R350000 and from 12 to 84 months
Cheaper personal loan instalment with Absa due to lower interest rates as part of the price guarantee offer
Absa takes the hassle out of the admin for the customer as we pay the lender directly
Customers can also take up additional funds as part of the Balance Transfer if they qualify.
Settlement details can be obtained telephonically or Call centre
30s - Q5
What are some key points to inform customers about when selling a BT?
One Debit Order with lower installment as we offer a lower interest rate – customer saves monthly R600 savings on initiation fee with our current BT initiation discount campaign
We will settle external loans on behalf of the customer directly to the other lender
We will settle external loans on behalf of the customer directly to the other lender
R600 savings on initiation fee with our current BT initiation discount campaign
We will settle external loans on behalf of the customer directly to the other lender
Customer must have a chq account with salary income in order to enjoy BT benefits
30s - Q6
BT Initiation fee discount campaign: Customers can receive a 50% discount on initiation fees if:
Ask for override
Colleague sends it to rates concession
Capture 50% on the marketing campaign ID field on BDP
Capture 91 on the Marketing campaign ID field on BDP
30s - Q7
Balance transfer initiation fee discount campaign runs from:
17 January to 15 November
17 October to 31 December
1 November to 31 November
1 November to 31 December
30s - Q8
Frontline (Tellers, Customer Service Clerks & Hosts) can identify BT opportunities by:
Advise customers that Absa offers the best interest rates in the market
Ask clients why they require bank statements and refer them to a Sales Consultant if a loan is needed
Wait for customers toshow an interest in a loan and then only discuss BT to them
Check account presentation/ statements to see if there are any loan debit orders to other banks
Advise customers that Absa offers the best interest rates in the market
Ask clients why they require bank statements and refer them to a Sales Consultant if a loan is needed
Wait for customers to show an interest in a loan and then only discuss BT to them.
Check account presentation/ statements to see if there are any loan debit orders to other banks
Advise customers that Absa offers the best interest rates in the market
Ask clients why they require bank statements and refer them to a Sales Consultant if a loan is needed
30s - Q9
We can score loans for clients with a risk grading of IC05 and still be able to payout.
True, we are paying out many loans on ICO5
True, risk was relaxed on unsecured lending.
False, risk is too high
Not a chance, over my dead body!
True, we are paying out many loans on ICO5
30s - Q10
Process to follow for Pro-active rate concessions NTU’s in specific order:
Rates desk will action the override to the new rate and email request form back to consultant advising of the approval comments on CARD
Setup an appointment if customer is interested
Seller to payout loan and use the opportunity to cross sell.
Immediately contact customer to offer the new lower rate as stated on Pro-active rate concession NTU file.
Rates desk will action the new rates as stated on card.
Consultant to complete and forward the Absa 5669 form to Digitalpost@absa.co.za with a email subject line Proactive NTU approved interest rates.
Immediately contact customer to offer the new lower rate as stated on Pro-active rate concession NTU file.
Rates desk will action the new rates as stated on card.
Consultant to complete and forward the Absa 5669 form to Digitalpost@absa.co.za with a email subject line Proactive NTU approved interest rates.
Rates desk will action the override to the new rate and email request form back to consultant advising of the approval comments on CARD
Setup an appointment if customer is interested
Seller to payout loan and use the opportunity to cross sell.
Setup an appointment if customer is interested
Seller to payout loan and use the opportunity to cross sell.
30s - Q11
Select all correct options with regards to unsecured lending
Trust the system when you receive a decline application, even though you can see there is merit
Don’t waste time on credit refers, rather move on to the next application or opportunity
For VSA process, Consultant transfer the call to a virtual sales team to payout loan after client accepts the quote
For applications where customers are over 65 years old: Proof of pension, investments, Retirement annuity or even a letter from employer confirming retirement age is needed in order for loan to be approved (Income dependent)
For applications with judgements, defaults and arrears: proof of settlements for judgement or default, debit order was done incorrectly eg: double debit etc
Action MSA leads within 48hours from the time branch manager receives the lead, success rate is high within 48 hours
Don’t waste time on credit refers, rather move on to the next application or opportunity
For applications where customers are over 65 years old: Proof of pension, investments, Retirement annuity or even a letter from employer confirming retirement age is needed in order for loan to be approved (Income dependent)
Trust the system when you receive a decline application, even though you can see there is merit
Action MSA leads within 48hours from the time branch manager receives the lead, success rate is high within 48 hours
Don’t waste time on credit refers, rather move on to the next application or opportunity
30s