Question 1

Balance Transfer colleague campaign winners will receive the following vouchers:

Accepted Answer

R500 voucher for colleagues who completes 2 to 3 BTs during the campaign period, R1000 voucher for colleagues who completes 6 and more BTs during the campaign period, R750 voucher for colleagues who completes 4 to 5 BTs during the campaign period, BM will receive R1500 if all sellers in the branch achieves 2 BT payouts per month

Answer

BM will ONLY receive R1500 if all sellers in the branch achieves 2 BT payouts per month

Answer

Only R1000 voucher for colleagues who completes 6 and more BTs during the campaign period, R500 voucher for colleagues who completes 2 to 3 BTs during the campaign period.

Answer

R750 voucher for colleagues who completes 4 to 5 BTs during the campaign period

Question 2

What type of vouchers will colleagues receive in the BT colleague campaign?

Accepted Answer

Pick n Pay & Take a lot

Answer

Answer

<P>Woolworths</P>

Answer

Absa Vouchers

Question 3

What is the Balance transfer colleague campaign timeline?

Accepted Answer

1 November to 15 December?

Answer

1 November to 31 December?

Answer

1 to 15 November?

Answer

1 to 31 November?

Question 4

What are some of the Balance Transfer benefits?

Accepted Answer

Loan amount ranges from R15000 to R350000 and from 12 to 84 months

Cheaper personal loan instalment with Absa due to lower interest rates as part of the price guarantee offer

Absa takes the hassle out of the admin for the customer as we pay the lender directly

Customers can also take up additional funds as part of the Balance Transfer if they qualify.

Settlement details can be obtained telephonically or Call centre

Answer

Absa takes the hassle out of the admin for the customer as we pay the lender directly

Customers can also take up additional funds as part of the Balance Transfer if they qualify.

Answer

Settlement details can be obtained telephonically or Call centre

Product is targeted at customers with Absa loans only.

Answer

Product is targeted at customers with Absa loans only.

Question 5

What are some key points to inform customers about when selling a BT?

Accepted Answer

One Debit Order with lower installment as we offer a lower interest rate – customer saves monthly R600 savings on initiation fee with our current BT initiation discount campaign

We will settle external loans on behalf of the customer directly to the other lender

Answer

We will settle external loans on behalf of the customer directly to the other lender

Answer

R600 savings on initiation fee with our current BT initiation discount campaign

We will settle external loans on behalf of the customer directly to the other lender

Answer

Customer must have a chq account with salary income in order to enjoy BT benefits

Question 6

BT Initiation fee discount campaign: Customers can receive a 50% discount on initiation fees if:

Accepted Answer

Capture 91 on the Marketing campaign ID field on BDP

Answer

Ask for override

Answer

Colleague sends it to rates concession

Answer

Capture 50% on the marketing campaign ID field on BDP

Question 7

Balance transfer initiation fee discount campaign runs from:

Accepted Answer

17 October to 31 December

Answer

17 January to 15 November

Answer

1 November to 31 November

Answer

1 November to 31 December

Question 8

Frontline (Tellers, Customer Service Clerks & Hosts) can identify BT opportunities by:

Accepted Answer

Check account presentation/ statements to see if there are any loan debit orders to other banks

Advise customers that Absa offers the best interest rates in the market

Ask clients why they require bank statements and refer them to a Sales Consultant if a loan is needed

Answer

Advise customers that Absa offers the best interest rates in the market

Ask clients why they require bank statements and refer them to a Sales Consultant if a loan is needed

Wait for customers toshow an interest in a loan and then only discuss BT to them

Answer

Check account presentation/ statements to see if there are any loan debit orders to other banks

Advise customers that Absa offers the best interest rates in the market

Answer

Ask clients why they require bank statements and refer them to a Sales Consultant if a loan is needed

Wait for customers to show an interest in a loan and then only discuss BT to them.

Question 9

We can score loans for clients with a risk grading of IC05 and still be able to payout.

Accepted Answer

True, we are paying out many loans on ICO5

True, risk was relaxed on unsecured lending.

Answer

False, risk is too high

Answer

Not a chance, over my dead body!

Answer

True, we are paying out many loans on ICO5

Question 10

Process to follow for Pro-active rate concessions NTU’s in specific order:

Accepted Answer

Immediately contact customer to offer the new lower rate as stated on Pro-active rate concession NTU file.

Rates desk will action the new rates as stated on card.

Consultant to complete and forward the Absa 5669 form to Digitalpost@absa.co.za with a email subject line Proactive NTU approved interest rates.

Rates desk will action the override to the new rate and email request form back to consultant advising of the approval comments on CARD

Setup an appointment if customer is interested

Seller to payout loan and use the opportunity to cross sell.

Answer

Rates desk will action the override to the new rate and email request form back to consultant advising of the approval comments on CARD

Setup an appointment if customer is interested

Seller to payout loan and use the opportunity to cross sell.

Answer

Immediately contact customer to offer the new lower rate as stated on Pro-active rate concession NTU file.

Rates desk will action the new rates as stated on card.

Consultant to complete and forward the Absa 5669 form to Digitalpost@absa.co.za with a email subject line Proactive NTU approved interest rates.

Answer

Setup an appointment if customer is interested

Seller to payout loan and use the opportunity to cross sell.

Question 11

Select all correct options with regards to unsecured lending

Accepted Answer

For VSA process, Consultant transfer the call to a virtual sales team to payout loan after client accepts the quote

For applications where customers are over 65 years old: Proof of pension, investments, Retirement annuity or even a letter from employer confirming retirement age is needed in order for loan to be approved (Income dependent)

For applications with judgements, defaults and arrears: proof of settlements for judgement or default, debit order was done incorrectly eg: double debit etc

Action MSA leads within 48hours from the time branch manager receives the lead, success rate is high within 48 hours

Answer

Trust the system when you receive a decline application, even though you can see there is merit

Don’t waste time on credit refers, rather move on to the next application or opportunity

Answer

Don’t waste time on credit refers, rather move on to the next application or opportunity

For applications where customers are over 65 years old: Proof of pension, investments, Retirement annuity or even a letter from employer confirming retirement age is needed in order for loan to be approved (Income dependent)

Trust the system when you receive a decline application, even though you can see there is merit

Answer

Action MSA leads within 48hours from the time branch manager receives the lead, success rate is high within 48 hours

Don’t waste time on credit refers, rather move on to the next application or opportunity

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