Question 1

What best describes “Limitless”?

Accepted Answer

Thinking outside of the box and test new territories

Answer

Do not take no for an answer and force sell

Answer

Wait for someone to lead or make the first move

Answer

Wait for opportunities to come your way

Question 2

What campaigns are currently running in 2023

Accepted Answer

Colleague transactional campaign, Student campaign (Student credit card, Student loan and Student chq account), Digital Campaign.

Answer

Student campaign (Student credit card, Student loan and Student chq account)

Digital campaign

Answer

YNOT

Student campaign (Student credit card, Student loan and Student chq account)

Digital campaign

Answer

OD initiation fee campaign

Colleague transactional campaign

Question 3

Frontline (Tellers, Customer Service Clerks & Hosts) plays an important role in the following:

Accepted Answer

Actively (looking for opportunities with every engagement) identify leads and submit it to sellers via Salesforce

Actively (looking for opportunities with every engagement) sell Digital, Rewards & Opti’s

Walk the ATM queues in order to identify sales opportunities

Answer

Only deal with enquiries and service duties

Walk the ATM queues in order to identify sales opportunities

Answer

Actively (looking for opportunities with every engagement) identify leads and submit it to sellers via Salesforce

Answer

Actively (looking for opportunities with every engagement) sell Digital, Rewards & Opti’s and

Only deal with enquiries and service duties

Question 4

All clients with NTU Overdraft applications will be contacted the next day by our call centre to conclude the sale

True or False?

Accepted Answer

true

Answer

false

Question 5

With every OD application, it is important to take note of the following:

Accepted Answer

All of them

Answer

OD limits below R1015 will be charged an initiation fee of 17,25% of the limit

Answer

Declines and approved OD applications are now available on SPMS and PMT for everyone

Answer

Initiation fee changed to a flat fee of R175 for limits above R1015

Answer

Have the Overdraft conversations with clients and do not score without their knowledge.

Question 6

Key points to take note of with Unsecured lending: Select the correct answer.

Accepted Answer

All of the statements are correct

Answer

Absa offers the best rate in the market, guaranteed!

Answer

According to circular 1317/2022, Sellers are able to conclude NTU payout via the VSA process.

Answer

According to circular 1296/2022, BM’s and RM’s are mandated to provide customers with rate concessions on level 1 & 2

Answer

The recovery team will action NTU applications if branches did not do so timeously.

Question 7

Select the correct answer about the Digital Campaign

Accepted Answer

All branch colleagues can participate in the campaign,

There are focus areas for each month,

Campaign timelines are 1 February to 31 October

Answer

There are focus areas for each month

Campaign timelines are 1 February to 31 October

Answer

Campaign timelines are 1 February to 31 October

February focus is: Opti’s

Answer

All branch colleagues can participate in the campaign

Only Sellers can participate

Question 8

The criteria for the Transactional Colleague Campaign is:

Accepted Answer

Flexi & Transact accounts

Premium and Gold accounts

Minimum efficiency of 6

Minimum cross sell ratio of 2

Answer

Flexi & Transact accounts

Premium and Gold accounts

Ports and Mega U accounts

Minimum efficiency of 6

Minimum cross sell ratio of 2

A minimum of 2 externals per month

Answer

Flexi & Transact accounts

Premium and Gold accounts

Ports and Mega U accounts

Answer

Minimum efficiency of 6

Minimum cross sell ratio of 2

A minimum of 2 externals per month

Question 9

Select key behaviours and activities needed to achieve our sales targets

Accepted Answer

Collaboration with other Business units

Action leads timeously in order to setup a minimum of 3 appointments per day

Identify External opportunities (bulk and ELIB)

Cross sell

Frontline to generate leads

Find ways to win/ be productive/ keep busy with value adding activities during loadshedding

Answer

Action leads timeously in order to setup a minimum of 3 appointments per day

Identify External opportunities (bulk and ELIB)

Cross sell

Frontline to generate leads

Find ways to win/ be productive/ keep busy with value adding activities during loadshedding

Make sure your desk is clean

Answer

<P>Cross-Sell</P>

Question 10

Know your Sales Standards - select the correct answer?

Accepted Answer

Each Seller to have a minimum of 15 scheduled appointments per week

All applicable roles such as: BM, Sellers, External Sales team needs to complete an annual attestation to indicate that they have read and fully understand the Sales procedures

Miss-selling can lead to: Dormancies or closure of accounts, Reputational damage to the bank, Negative customer perception, Dissatisfied customers, unnecessary product opening cost and wasted resources.

Answer

It is only the BM’s responsibility to understand the sales procedures

Miss-selling can lead to: Dormancies or closure of accounts, Reputational damage to the bank, Negative customer perception, Dissatisfied customers, unnecessary product opening cost and wasted resources.

Answer

All applicable roles such as: BM, Sellers, External Sales team needs to complete an annual attestation to indicate that they have read and fully understand the Sales procedures

It is only the BM’s responsibility to understand the sales procedures

Answer

Each Seller to have a minimum of 15 scheduled appointments per week

All applicable roles such as: BM, Sellers, External Sales team needs to complete an annual attestation to indicate that they have read and fully understand the Sales procedures

Answer

All of them

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