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Business and the Customer

Quiz by Jayant Gunchala

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12 questions
Show answers
  • Q1
    What is the meaning of the term customer?
    A person or organization that buys goods or services from a store or other business.
    Person who represents the business and recruits workers.
    A person who provides tasks for others to do.
    A person who purchases goods and services for personal use.
    30s
  • Q2
    Which of the following is NOT a service?
    Charger
    Computer purchase
    Printer ink
    Computer repair
    30s
  • Q3
    Which of the following cannot be used when conducting a market research?
    Target market
    Complaints box
    Interview
    Questionnaire
    30s
  • Q4
    Which of the following will NOT be one of the benefits if a business consistently provides a high level of customer service?
    effective workforce
    Reduced profits
    Increased sales
    enhanced customer loyalty
    30s
  • Q5
    Tareeq owns a small computers shop. He plans on having a sale. Which of the following would be the most appropriate form of advertising for this?
    Website
    TV
    Billboard
    Poster
    30s
  • Q6
    Tareeq owns a pizza franchise. He wants to advertise his services. Which of the following is the most appropriate?
    Talabat
    Website
    All of them
    Zomato
    30s
  • Q7
    Business in the 21st Century is about the “Global Village”. What does this mean?
    Consumers come from a village called Global
    There is insufficient information here
    Consumers can come from anywhere.
    Business is only done in the Global Village
    30s
  • Q8
    Which of the following in NOT solely an internet based business?
    Alibaba
    Souq
    Microsoft
    Amazon
    30s
  • Q9
    What is meant by marketing?
    A place where goods and products are sold
    Putting the right product, in the right place at the right time
    A place where stocks, shares, money and bonds are traded
    A place where consumers go to buy goods
    30s
  • Q10
    Which of the following is NOT an example of a promotion?
    Flash sale
    Competition
    Loyalty points
    Press release
    30s
  • Q11
    Which of the following is NOT an example of advertising?
    Branded gift
    Magazine
    Networking
    Online content
    30s
  • Q12
    What is an advantage of primary research over secondary research?
    already exists
    may be compiled by experts
    specific to your needs
    quick to access
    30s

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