Business Change, Performance Indicators and KPIs.
Quiz by Rachel
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- Q1
Any alteration to a business and/or its work environment.
Benchmark
Business change
Proactive approach
30s - Q2
Measures or a set of data that allows a business to determine whether it is meeting its business objectives.
Key performance indicators (KPIs)
Effectiveness
Net profit figures
30s - Q3
How well a business uses resources to achieve objectives.
Efficiency
Effectiveness
30s - Q4
The amount left after all expenses have been paid.
Percentage of market share
Net profit
Rate of productivity growth
30s - Q5
Measures the number of employees who had to be replaced within a given period.
Staff turnover
Level of wastage
Rate of absenteeism
30s - Q6
The total quantity of sales of a particular product or service
Number of sales
Net profit figures
Rate of productivity growth
30s - Q7
Initiating change rather than simply reacting to it.
Proactive approach
Reactive approach
Neutral approach
30s - Q8
A level of quality or achievement used as a standard of comparison for others.
Benchmark
Number of customer complaints
Number of workplace accidents
30s - Q9
Which of the following is an example of an internal change?
Customer expectations
Customer tastes
Employee expectations
30s - Q10
Which of the following is an example of an external change?
Supplier issues
Employee performance
New manager
30s - Q11
Forces that initiate, encourage, and support the change.
Driving force
Restraining force
30s - Q12
Kurt Lewin developed the concept of:
Business change
Force Field Analysis
KPIs
30s - Q13
The state in which a business currently stands:
Equilibrium
Successful
Unsuccessful
30s - Q14
Which of the following is a driving force for change?
Time
Financial Considerations
Competitors
30s - Q15
Which of the following is both a driving force and a restraining force for change?
Time
Financial considerations
Employees
Globalisation
30s