What should the sale associate do first if he witnesses a customer's child slip and fall causing the child to get a scratch on his elbow but appears to be otherwise unhurt?

Ask the parent if the child is okay

Courtney has been a full time employee of a pet store for 2 1/2 years and she just had a baby. ___ allows her to take unpaid, job-protected leave for specified family or medical reasons.

Family Medical Leave Act (FMLA)

Food and Drug Administration (FDA)

Fair Labor Standards Act (FLSA)

Occupational Safety and Health Administration (OSHA)

It's Easter time and the different size Easter baskets are heavily shopped. As you're walking past, you notice some empty bins where certain sizes of baskets have all been heavily shopped. What's the best next step?

Immediately check to see what size baskets are sold out, check the back room for additional items and restock the bins.

Move some other sizes to the empty location so it doesn't look as bare.

Leave the bins until the end of the night.

Tell our co-worker to restock the Easter Baskets

Chuck works in an electronics store and is supposed to move large items from the storeroom to the store shelves. Chuck is able to move several large items at a time, but he is not using the back brace that he was trained to use when moving heavy objects. Is Chuck managing his responsibilities wisely?

NO -- Chuck could seriously injure himself by picking up heavy loads improperly.

Yes -- By picking up large batches at a time, Chuck is working efficiently and getting the job done in a shorter period of time.

Yes -- Chuck is the best judge of his ability to handle large loads.

NO -- It would probably be wiser for Chuck to transfer to smaller armloads even though it would take him a bit longer and involve more trips to the storeroom.

A supermarket has a bout 50 1-gallong milk jugs that are close to their expiration date. What would you recommend as a sales associate?

Place the jugs with the nearest expiration date in the front.

Create a sales promotion of "Buy 2 jugs of milk, get one free."

Give a free jug of milk to customer spending more than $50 in the store.

Stop buying milk until all the eggs in stock are purchased.

A sales associate witnesses a customer slip on the floor and get back up immediately without any visible injuries. What should the sales associate do next?

Write an incident report no matter how small the incident was.

Write an incident report only if 911 is called to the store.

Write an incident report only if the customer complains about the incident.

Write an incident report if the manager asks for one.

Which of the following does (OSHA) Occupational Safety and health Administration not require employers to do?

Encourage employees not to report accidents.

Inform employees of potential hazards.

Record all accidents or hazards.

Train employees how to respond when an accident occurs.

The inventory life cycle is disrupted when

merchandise is stolen or broken.

the customer has a clean, inviting environment to shop in.

Which is not a proper safety technique when using a ladder?

Stand on the top step of the ladder.

Maintain a three-point contact (two hands and a foot or two feet and one hand) whenever climbing up or down.

Have a co-worker hold the ladder while you're climbing to ensure it is stable.

Verify that the ladder is locked in position before use.

Celine is a cashier at a shoe store. Stephanie, a customer at your register would like to buy a pair of shoes she has tried on but now, the electricity goes out in the store. With the power outage, your POS device is not working. What should you do?

You tell Stephanie that you must first lock the store and then you will take her name and phone number so you can call her immediately following power being restored. You then offer to ship the shoes to her home at no additional charge.

You inform Stephanie that yo must close the store due to the power outage, and then you escort all customers, your fellow employees, and yourself out of the store wile locking the doors behind you.

You apologize for the inconvenience, show Stephanie and other customers to the door informing them they must leave the premises, and the lock the doors behind them until the power is restored. You remain inside the store to await power return.

You apologize to Stephanie and inviter her to stay in the store to wait for the power to return so you can then ring up her sales and also inform her that you must go lock the doors to prevent anyone else from entering.