You are working as an overnight stocker in a high-volume grocery store and come across four tubs of ice-cream with a sell-by date of two more days. Which of the following should the associate do?

A sales associate watches as a shopper exit leaving behind a cart full of merchandise including perishable items. Which of the following should the associate do?

A customer orders take-out and hands the server an expired coupon. The restaurant prides itself on customer service satisfaction. What should the server do about the coupon?

You are a sales associate at a stationery store and the manager has noticed that yellow pens are not selling. He asks you to sell 50 yellow pens for $1.00 each. Which of the following is the best action to achieve this goal?

A customer is walking out of the store and the store alarm goes off notifying store employees that an electronic article surveillance tag may not have been deactivated. What is the sale associates best next step?

Which of the following is not a cost associated with retailing?

____________ is a drawing or schematic diagram created to visually represent the store and the way the merchandise should be displayed on the sales floor.

The manager tells all employees that there’s been an uptick in shoplifting and asks all sales associates to keep an eye out. You can see around a corner of an aisle and see a woman pick up an expensive lipstick and put it in her purse without paying for it and she walks out the store doors. What should you NOT do?

There are many pricing strategies. Which one describes Keystone pricing?

On the first snow day of the winter season, a sales associate notices that customers are entering the store cold and unprepared for the weather. Currently, tables of tank tops and beach accessories are stationed where the customers enter the store. Which action would be best for the associate to take to ensure that the customers' needs are being met?

Dan, a small business owner, was excited to open his sporting goods shop. Dan created a ___________ to show what products he would sell, the price of those products, the place or location of his physical store and how he would promote his business.

The Halloween holiday season just ended and the retail store was already beginning to receive items for the next holiday, Thanksgiving. How should the store make room for the new items?

A sales associate is being held at gun point as the robber demands the cash in the register. Which of the following should the associate do?

Sarah sells 18 cakes for $18.00 each and the cost of each cake is $5.00. What is Sarah’s gross profit?

Who is typically first in a distribution channel?

______________ describes using the manufacturer’s suggested price as a pricing strategy used to prevent competitive pricing between retailers.

A sales associate is asked in the middle of the day to restock a shelf in which most of the products were sold out. What should the sales associate do?

All retailers strive for supply to be _______ to demand

Retail employees have a responsibility to co-workers and customers AND their safety. Which is not an important factor?

Winter has ended and the scarves have not sold well. What is this an example of?

The most positive customer feedback a store can receive is that they

A sales associate left a pallet full of merchandise in front of one of the stockroom’s emergency doors and asked if this is a potential hazard?

Which of the following refers to the difference between revenue and all expenses, including the cost of goods sold and operating expenses?

You are a sales associate at a sporting goods store and the manager has noticed that green socks are not selling very fast. The manager challenges you to sell 15 green sock pair for $3.00 each. Which of the following is the BEST action to achieve this goal?

A sales associate in a video game store overhears a customer say that it is confusing to try to find things in the store. What should the sales associate do?

A large box weighing about 35 pounds has been delivered to your store. Your supervisor tells you to move it from the loading dock to where you keep inventory. Which of the following is not correct in picking up this 35-pound box?

The marketing mix consists of product, place, promotion and price. Which of the following is part of “place”?

What is used to help quickly find items to restock, check availability, sizes, colors, etc. of items on the sales floor for customers?

What is an endcap?

What are impulse items?

_______________ is the inventory term that describes the ability to scan large volumes of inventory or tagged items at a time.

Customers of a popular shoe store chain can purchase items in-store and on-line or via their mobile app. The customer also receives texts and emails about current promotions and sales. This is an example of:

Which of the following channels of distribution allows the producer to retain the tightest control over the distribution process:

Alisha is creating her company's income statement, but she's unsure how she should classify employee salaries, advertising, and utilities. In which of the following income statement categories do these costs fall

The name of the law or the federal agency to which an employee can report unlawful or unsafe practices is.

The name of the agency or law that protects employees against hazards in the workplace is

Which of the following pairs is an example of Direct Competitors:

The machine-readable series of parallel lines that combine to create a unique item identifier on a product is the

If a POS system detects credit card fraud, it will:

You find a jar of mayonnaise on the sales floor and it is broken. The first thing you should do is

Of the following, which is not part of a promotional strategy?

The FIFO method makes sure that which of the following occurs?

If a business’ revenue is $1,150 and its cost of goods sold (COGS) is $734, what is the business’ gross profit/loss?

A business’ gross profit is $200 and its revenues are $1,000. What is its profit margin percentage?

You send out coupons to regular customers. This is an example of: