Business Soft Skills Review | Quizalize

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Business Soft Skills Review

Quiz by Michelle Bullock

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Q 1/5
Score 0
Which is not a tool that people use when participating in discussions?
29

Building on someone else's comment
Sharing a personal experience
Pointing out missing information
Helping the group summarize what has been said

5 questions

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Q1
Which is not a tool that people use when participating in discussions?
Building on someone else's comment
Sharing a personal experience
Pointing out missing information
Helping the group summarize what has been said
30s
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Delete
Q2
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?
She did not take written notes about the call.
She forgot to listen attentively to the caller.
She gave out a guest's room number.
She did not answer the caller with enough courtesy.
30s
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Q3
When Steven asks questions in an open-minded way, he avoids:
stating his own opinion.
attacking someone else's idea.
mentioning the truth.
suggesting a better way to do something.
30s
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Q4
Which is a reason why it is important to organize information before preparing a business report?
to understand the purpose of the report
to arrange findings in a logical manner
to investigate the cause of the problem
to identify the target audience
30s
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Q5
Many presentation software programs allow users to
design organizational charts.
publish web pages.
include voice narration.
copyright their graphics.
30s
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