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Business Soft Skills Review
Quiz by Michelle Bullock
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5 questions
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- Q1Which is not a tool that people use when participating in discussions?Building on someone else's commentSharing a personal experiencePointing out missing informationHelping the group summarize what has been said30s
- Q2When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?She did not take written notes about the call.She forgot to listen attentively to the caller.She gave out a guest's room number.She did not answer the caller with enough courtesy.30s
- Q3When Steven asks questions in an open-minded way, he avoids:stating his own opinion.attacking someone else's idea.mentioning the truth.suggesting a better way to do something.30s
- Q4Which is a reason why it is important to organize information before preparing a business report?to understand the purpose of the reportto arrange findings in a logical mannerto investigate the cause of the problemto identify the target audience30s
- Q5Many presentation software programs allow users todesign organizational charts.publish web pages.include voice narration.copyright their graphics.30s