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Call Process

Quiz by Ashley Baker

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Q 1/5
Score 0
What are the 5 parts of Primary Data?
29
Enquires Name, Address and Phone Number, Residents Name and Address
Enquires Name, Address and Phone Number, Residents Name and DOB
Enquires Name, Email Address and Phone Number, Residents Name and DOB
Enquires Name, Address and Phone Number, Residents Name and Phone Number

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5 questions

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Q1
What are the 5 parts of Primary Data?
Enquires Name, Address and Phone Number, Residents Name and Address
Enquires Name, Address and Phone Number, Residents Name and DOB
Enquires Name, Email Address and Phone Number, Residents Name and DOB
Enquires Name, Address and Phone Number, Residents Name and Phone Number
60s
Q2
Which of the following must you do on every call where possible?
Collect free information
Offer a follow up call
All of the answers listed
Establish care needs
60s
Q3
When booking a visit what must you always do?
Agree a day with the enquirer
Agree a time with enquirer
Agree funding with enquirer
Put enquiry on cheers system
60s
Q4
If we have agreed to call an enquirer what priority setting is the call
Normal
High
All of the answers listed
Low
60s
Q5
Before logging an enquiry what must you always do
Fill all MSD boxes in
Log to cheers
Qualify the call
Check for duplicates on the system
60s

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