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Caller Tools Activity

Quiz by Training Team Enterprise

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5 questions
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  • Q1

    This tool helps us determine state and local tax setup on employees

    Insite

    First Call Checklist

    Symmetry

    Time Trade

    Competitor Reports Tool

    30s
  • Q2

    This tool allows us to track where a client is in the load process and mark them complete so that they can be transferred out to service

    Time Trade

    First Call Checklist

    Competitor Reports Tool

    Symmetry

    Insite

    30s
  • Q3

    This tool allows us to setup and track meetings with clients and connect with Outlook

    Time Trade

    Competitor Reports Tool

    Symmetry

    First Call Checklist

    Insite

    30s
  • Q4

    This tool helps us address system specific and payroll topics while on the phone with our clients

    Symmetry

    Competitor Reports Tool

    Time Trade

    Insite

    First Call Checklist

    30s
  • Q5

    This tool provides a list of preferred reports to request for a new client based on the system that they’re coming over from

    Competitor Reports Tool

    Time Trade

    Symmetry

    First Call Checklist

    Insite

    30s

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