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Care Coordination Contact Reasons

Quiz by Jayda Leritz

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15 questions
Show answers
  • Q1

    Select the proper case reason for the situation: Member is calling for a cleaning and exam. 

    Care Coordination

    Access ER

    Access Non-ER

    300s
  • Q2

    Select the proper case reason for the situation: Member is calling for a general dentist. They have a broken front tooth but are not in pain. 

    Access ER

    Access Non-ER

    Care Coordination

    300s
  • Q3

    Select the proper case reason for the situation: Grandma is calling for a list of providers for her grandchild. They are needing a cleaning. No pain.  

    Access ER

    Care Coordination

    Access Non-ER

    300s
  • Q4

    Select the proper case reason for the situation: We need to send an open contact to care coordination for a call back. Member is requesting a general dentist due to a hole in her tooth. She does have a little pain, but not bad at the moment. 

    Care Coordination

    Non-ER

    Access ER

    300s
  • Q5

    Select the proper case reason for the situation: Member needs to set up a ride for their dental appointment. 

    Non-ER

    Access ER

    Care Coordination

    300s
  • Q6

    Select the proper case reason for the situation: Member has a referral for orthodontic work. 

    Care Coordination

    Access Non-ER

    Access ER

    300s
  • Q7

    Select the proper case reason for the situation: Member needs a provider. She said she is not in pain, but does have swelling in her face. 

    Access Non-ER

    Care Coordination

    Access ER

    300s
  • Q8

    Select the proper case reason for the situation: Member is going to her appointment next week and needs an interpreter to go with her. 

    Care Coordination

    Access Non-ER

    Access  ER

    300s
  • Q9

    This case is labeled properly.

    Question Image
    true
    false
    True or False
    300s
  • Q10

    This case is labeled properly.

    Question Image
    false
    true
    True or False
    300s
  • Q11

    This case is labeled properly.

    Question Image
    false
    true
    True or False
    300s
  • Q12

    This case is labeled properly.

    Question Image
    false
    true
    True or False
    300s
  • Q13

    This case is labeled properly.

    Question Image
    false
    true
    True or False
    300s
  • Q14

    This case is labeled properly.

    Question Image
    true
    false
    True or False
    300s
  • Q15

    This case is labeled properly.

    Question Image
    false
    true
    True or False
    300s

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