Care Coordination Contact Reasons
Quiz by Jayda Leritz
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- Q1
Select the proper case reason for the situation: Member is calling for a cleaning and exam.
Care Coordination
Access ER
Access Non-ER
300s - Q2
Select the proper case reason for the situation: Member is calling for a general dentist. They have a broken front tooth but are not in pain.
Access ER
Access Non-ER
Care Coordination
300s - Q3
Select the proper case reason for the situation: Grandma is calling for a list of providers for her grandchild. They are needing a cleaning. No pain.
Access ER
Care Coordination
Access Non-ER
300s - Q4
Select the proper case reason for the situation: We need to send an open contact to care coordination for a call back. Member is requesting a general dentist due to a hole in her tooth. She does have a little pain, but not bad at the moment.
Care Coordination
Non-ER
Access ER
300s - Q5
Select the proper case reason for the situation: Member needs to set up a ride for their dental appointment.
Non-ER
Access ER
Care Coordination
300s - Q6
Select the proper case reason for the situation: Member has a referral for orthodontic work.
Care Coordination
Access Non-ER
Access ER
300s - Q7
Select the proper case reason for the situation: Member needs a provider. She said she is not in pain, but does have swelling in her face.
Access Non-ER
Care Coordination
Access ER
300s - Q8
Select the proper case reason for the situation: Member is going to her appointment next week and needs an interpreter to go with her.
Care Coordination
Access Non-ER
Access ER
300s - Q9
This case is labeled properly.
truefalseTrue or False300s - Q10
This case is labeled properly.
falsetrueTrue or False300s - Q11
This case is labeled properly.
falsetrueTrue or False300s - Q12
This case is labeled properly.
falsetrueTrue or False300s - Q13
This case is labeled properly.
falsetrueTrue or False300s - Q14
This case is labeled properly.
truefalseTrue or False300s - Q15
This case is labeled properly.
falsetrueTrue or False300s
