
CASA Week One Refresher
Quiz by Training Team PEO Svc
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- Q1
Which of the following is not a benefit of partnering with a PEO?
Increased Employee Participation in Retirement Plans
Streamlined Operations
Guaranteed Lower Rates on Health Insurance
Partnership with a Dedicated HR Professional
30s - Q2
The PEO Relationship Exists Between...
The PEO, our clients, and their covered employees
The PEO, our clients, and their retirement plan provider
The PEO, our clients, and their insurance provider
The PEO, our clients, and their accountant
30s - Q3
Our Service Promise States that we Will Be Responsive, Friendly, Reliable, and...
Users enter free textType an Answer30s - Q4
The PEO's Talent Management Solution Includes an Employee Learning Management System
truefalseTrue or False30s - Q5
Which of the Following Is Not a Reason to Adopt the KCS Methodology?
Create consistency in answers to the same questions
Increase speed to competency
Improve first-contact resolution
To avoid bothering a co-worker
30s - Q6
When Capturing Knowledge for a KCS article, in whose context should it be captured?
The Advocate's
The Payroll Specialist's
The Customer's
The Manager's
30s - Q7
Which of the Following are Useful External Client Research Tools?
All of These!
News Articles Pertaining to the Client
Client Website
Employee Reviews of the Client
30s - Q8
Client Advocates will Typically Support Clients with how Many Worksite Employees?
0-499
10-499
0-199
10-199
30s - Q9
As a Client Advocate, you will be Responsible for Single-Handedly Resolving All Client Issues
falsetrueTrue or False30s - Q10
Which of these Soft-Skills will be Essential to Being a Successful Client Advocate?
Prioritization
Organization
All of These Skills!
Time Management
30s