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CASA Week One Refresher

Quiz by Training Team PEO Svc

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10 questions
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  • Q1

    Which of the following is not a benefit of partnering with a PEO?

    Increased Employee Participation in Retirement Plans

    Streamlined Operations

    Guaranteed Lower Rates on Health Insurance

    Partnership with a Dedicated HR Professional

    30s
  • Q2

    The PEO Relationship Exists Between...

    The PEO, our clients, and their covered employees

    The PEO, our clients, and their retirement plan provider

    The PEO, our clients, and their insurance provider

    The PEO, our clients, and their accountant

    30s
  • Q3

    Our Service Promise States that we Will Be Responsive, Friendly, Reliable, and...

    Users enter free text
    Type an Answer
    30s
  • Q4

    The PEO's Talent Management Solution Includes an Employee Learning Management System

    true
    false
    True or False
    30s
  • Q5

    Which of the Following Is Not a Reason to Adopt the KCS Methodology?

    Create consistency in answers to the same questions

    Increase speed to competency

    Improve first-contact resolution

    To avoid bothering a co-worker

    30s
  • Q6

    When Capturing Knowledge for a KCS article, in whose context should it be captured?

    The Advocate's

    The Payroll Specialist's

    The Customer's

    The Manager's

    30s
  • Q7

    Which of the Following are Useful External Client Research Tools?

    All of These!

    News Articles Pertaining to the Client

    Client Website

    Employee Reviews of the Client

    30s
  • Q8

    Client Advocates will Typically Support Clients with how Many Worksite Employees?

    0-499

    10-499

    0-199

    10-199

    30s
  • Q9

    As a Client Advocate, you will be Responsible for Single-Handedly Resolving All Client Issues

    false
    true
    True or False
    30s
  • Q10

    Which of these Soft-Skills will be Essential to Being a Successful Client Advocate?

    Prioritization 

    Organization

    All of These Skills!

    Time Management

    30s

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