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Case 1 Quiz

Quiz by Jie Lin Lau

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10 questions
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  • Q1
    What industry is Vodafone Egypt involved in?
    Food & beverage
  • Q2
    Who are the competitors of Vodafone Egypt in the Egypt market?
    Mobinil and Etisalat
    Motorola and Ericsson
    Immarsat and EE
    Maxis and Digi
  • Q3
    What are the services provided by Vodafone Egypt?
    Broadband access network construction and upgrade
    Voice, messaging, data, fixed line
    Transport network construction and upgrade
    Voice, internet, television, networking
  • Q4
    Which of the below is not the software application for the Vodafone Egypt’s billing system?
    Business intelligence system
    Ericson billing system
    Point of sales system
    T Bill
  • Q5
    What are the three departments linked together by the new Evo system?
    Human Resources, Information Technology and Supply Chain
    Finance, Supply Chain and Human Resources
    Supply Chain, Finance and Marketing
    Information Technology, Marketing and Finance
  • Q6
    Which of the below is not the challenge faced by Vodafone Egypt?
    Duplication and missing of data when transferring data
    Inefficient in sharing information and smoothing processes within and among departments
    Error in billing and invoicing customers
    Difficult to keep track of all unlicensed dealers and unregistered customers
  • Q7
    What is the issue that creates opportunity for Vodafone Egypt?
    Economic recession
    Egyptian presidential election
    Egyptian revolution
    Economic prosperity
  • Q8
    Which of the below is not the advantage of the new Evo system?
    Greater control over financing processes
    Efficient supply chain flow
    Provide more quality services
    Immediate access to information among the departments
  • Q9
    How do Vodafone Egypt handle unlicensed dealers?
    Legal advisor sues all of the unlicensed dealers on behalf of Vodafone Egypt.
    Customer service agents clarify the characteristics of licensed dealers and urge customers to approach only licensed dealers.
    Legal advisor sends the warning letters to all of the unlicensed dealers.
    Customer service agents explain the privileges of licensed dealers and legal consequences of unlicensed dealers.
  • Q10
    Vodafone Egypt uses which system to keep track of non-Vodafone retailers’ performance and their relationship with customers?
    External system
    Ericson billing system
    Internal system
    Point of sales system

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