Case 1 Quiz
Quiz by Jie Lin Lau
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10 questions
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- Q1What industry is Vodafone Egypt involved in?TelecommunicationFood & beverageAgricultureConstruction30s
- Q2Who are the competitors of Vodafone Egypt in the Egypt market?Mobinil and EtisalatMotorola and EricssonImmarsat and EEMaxis and Digi30s
- Q3What are the services provided by Vodafone Egypt?Broadband access network construction and upgradeVoice, messaging, data, fixed lineTransport network construction and upgradeVoice, internet, television, networking30s
- Q4Which of the below is not the software application for the Vodafone Egypt’s billing system?Business intelligence systemEricson billing systemPoint of sales systemT Bill30s
- Q5What are the three departments linked together by the new Evo system?Human Resources, Information Technology and Supply ChainFinance, Supply Chain and Human ResourcesSupply Chain, Finance and MarketingInformation Technology, Marketing and Finance30s
- Q6Which of the below is not the challenge faced by Vodafone Egypt?Duplication and missing of data when transferring dataInefficient in sharing information and smoothing processes within and among departmentsError in billing and invoicing customersDifficult to keep track of all unlicensed dealers and unregistered customers30s
- Q7What is the issue that creates opportunity for Vodafone Egypt?Economic recessionEgyptian presidential electionEgyptian revolutionEconomic prosperity30s
- Q8Which of the below is not the advantage of the new Evo system?Greater control over financing processesEfficient supply chain flowProvide more quality servicesImmediate access to information among the departments30s
- Q9How do Vodafone Egypt handle unlicensed dealers?Legal advisor sues all of the unlicensed dealers on behalf of Vodafone Egypt.Customer service agents clarify the characteristics of licensed dealers and urge customers to approach only licensed dealers.Legal advisor sends the warning letters to all of the unlicensed dealers.Customer service agents explain the privileges of licensed dealers and legal consequences of unlicensed dealers.30s
- Q10Vodafone Egypt uses which system to keep track of non-Vodafone retailers’ performance and their relationship with customers?External systemEricson billing systemInternal systemPoint of sales system30s