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CBI Chapter 15

Quiz by Elizabeth Spaulding

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8 questions
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  • Q1
    If something is "crucial" it is:
    weird
    not important
    late
    important
    60s
  • Q2
    The use of communication skills to meet the needs of customers is:
    customer relations
    audience
    active listening
    purpose
    60s
  • Q3
    Listening and responding with full attention to what is being said is:
    active listening
    audience
    subject
    purpose
    60s
  • Q4
    The exchange of information between a sender and receiver is:
    purpose
    communication
    active listening
    customer relations
    60s
  • Q5
    Anyone you are presenting information to:
    communication
    purpose
    audience
    customer
    60s
  • Q6
    Reason or goal for doing something:
    audience
    purpose
    communication
    crucial
    60s
  • Q7
    Main topic or key idea:
    goal
    audience
    communication
    subject
    60s
  • Q8
    A physical or mental factor that makes communication difficult:
    communication barrier
    active listening
    subject
    communication
    60s

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