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Q 1/10
Score 0
When a Community Emergency Response Team (CERT) member arrives at a disaster scene, they may encounter survivors who are in a state of 'psychological shock.' Which of the following is a recommended way to provide 'psychological first aid' to these individuals?
30
Listen to the survivor and provide realistic reassurance while keeping them safe.
Make false promises like 'Everything is going to be perfectly fine' to make them feel better.
Tell the survivor to 'snap out of it' so they can help others.
Give the survivor detailed medical explanations of every injury you see.
Q 2/10
Score 0
During a disaster, CERT members must manage their own 'vicarious trauma' to stay effective. What is a healthy way for a volunteer to manage their stress after helping at an emergency scene?
30
Working 24 hours straight without taking any food or sleep breaks.
Keeping all emotions inside and never talking about the event.
Ignoring their feelings and pretending the disaster never happened.
Participating in a team debriefing to talk about their experiences and feelings.
10 questions
Q.
When a Community Emergency Response Team (CERT) member arrives at a disaster scene, they may encounter survivors who are in a state of 'psychological shock.' Which of the following is a recommended way to provide 'psychological first aid' to these individuals?
1
30 sec
Q.
During a disaster, CERT members must manage their own 'vicarious trauma' to stay effective. What is a healthy way for a volunteer to manage their stress after helping at an emergency scene?
2
30 sec
Q.
In CERT training, volunteers learn about the 'impact phase' of a disaster. Which behavior is a survivor most likely to show immediately after a traumatic event?
3
30 sec
Q.
When talking to a survivor who is very upset, what is the best way for a CERT volunteer to show 'empathetic listening'?
4
30 sec
Q.
When a CERT volunteer encounters a survivor who is highly agitated and yelling, what is the most effective way to help them stabilize their emotions?
5
30 sec
Q.
In the context of CERT psychology, what does it mean to 'triage' a survivor's emotional state?
6
30 sec
Q.
Which of the following is a recommended technique for CERT members to use when trying to calm a survivor who is hyperventilating or extremely anxious?
7
30 sec
Q.
In CERT operations, survivors often go through a 'honeymoon phase' shortly after a disaster. What characterizes this psychological phase?
8
30 sec
Q.
Which of the following is an example of 'grounding'—a technique used by CERT members to help a survivor who is feeling overwhelmed or disconnected from reality?
9
30 sec
Q.
Which of the following is considered a 'critical incident' stress symptom that a CERT volunteer should watch for in themselves or their teammates?
