Ch 11 Hardware Troubleshooting
Quiz by John Bartucz (Mr. B)
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Measure skills
from any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
With a free account, teachers can
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
16 questions
Show answers
- Q1Which of the following is a hardware tool that you could insert into an expansion card slot to diagnose a motherboard?Video AdapterPOST cardLoopback plugNut Driver30s
- Q2What should you always do before making any changes to a computer?Restore from a backupTake a walkBackup, backup, backup, backupTurn off the computer30s
- Q3Once you have talked to the user and established a theory, what should you do?Talk to the userDocument the outcomesIdentify the problemTest the theory30s
- Q4Order from LEAST to MOST intrusive. Checking:Users link answersLinking30s
- Q5What are the two broad categories of problems?OS or AppMotherboard or RAMPower or dataHardware and Software30s
- Q6What is one way you could narrow down a hardware problem?Keep restarting the computer until it worksPercussive maintenanceSwap out parts with known good ones until the bad one is foundThrow out the computer30s
- Q7After you have potentially fixed a problem, what should you have the user do?Make sure to wear the cone of shame for at least one week.Print out the user manualTest the solution and run all of their most common applications normallyGround themselves30s
- Q8The computer spontaneously shuts down after being used for about 20 minutes and will not restart for random periods of time. The fans also change speed and noise regularly. A good first place to check isCPUVideo cardRAMThe power supply30s
- Q9What is the *EASIEST* and *SAFEST* way to measure voltage from a power supplyPower Supply TesterbathtubPaper clipMultimeter30s
- Q10If your computer consistently loses its date and time settings, it's probablyA fluctuation in the space-time continuumRAMCPUThe motherboard battery30s
- Q11If your RAM is bad, you will probably noticeAt boot time, with a BIOS message or series of beepsPrograms running slowlyNothing at all30s
- Q12What's the first thing you should do when diagnosing a monitor problem?Check all the cables, including power and connectorsClean itSwap it outMicrowave it30s
- Q13What is a common problem that causes hardware to suddenly shut down?ExhaustionEarthquakesKetchupOverheating30s
- Q14A user explains that their mouse is not tracking smoothly across the screen. Order the following steps:Users link answersLinking30s
- Q15What is a tool that you can gently use to clean componentsWD40Vacuum cleanerCompressed airSquirt gun30s