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Ch 11 Hardware Troubleshooting

Quiz by John Bartucz (Mr. B)

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16 questions
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  • Q1
    Which of the following is a hardware tool that you could insert into an expansion card slot to diagnose a motherboard?
    Video Adapter
    POST card
    Loopback plug
    Nut Driver
    30s
  • Q2
    What should you always do before making any changes to a computer?
    Restore from a backup
    Take a walk
    Backup, backup, backup, backup
    Turn off the computer
    30s
  • Q3
    Once you have talked to the user and established a theory, what should you do?
    Talk to the user
    Document the outcomes
    Identify the problem
    Test the theory
    30s
  • Q4
    Order from LEAST to MOST intrusive. Checking:
    Users link answers
    Linking
    30s
  • Q5
    What are the two broad categories of problems?
    OS or App
    Motherboard or RAM
    Power or data
    Hardware and Software
    30s
  • Q6
    What is one way you could narrow down a hardware problem?
    Keep restarting the computer until it works
    Percussive maintenance
    Swap out parts with known good ones until the bad one is found
    Throw out the computer
    30s
  • Q7
    After you have potentially fixed a problem, what should you have the user do?
    Make sure to wear the cone of shame for at least one week.
    Print out the user manual
    Test the solution and run all of their most common applications normally
    Ground themselves
    30s
  • Q8
    The computer spontaneously shuts down after being used for about 20 minutes and will not restart for random periods of time. The fans also change speed and noise regularly. A good first place to check is
    CPU
    Video card
    RAM
    The power supply
    30s
  • Q9
    What is the *EASIEST* and *SAFEST* way to measure voltage from a power supply
    Power Supply Tester
    bathtub
    Paper clip
    Multimeter
    30s
  • Q10
    If your computer consistently loses its date and time settings, it's probably
    A fluctuation in the space-time continuum
    RAM
    CPU
    The motherboard battery
    30s
  • Q11
    If your RAM is bad, you will probably notice
    At boot time, with a BIOS message or series of beeps
    Programs running slowly
    Nothing at all
    30s
  • Q12
    What's the first thing you should do when diagnosing a monitor problem?
    Check all the cables, including power and connectors
    Clean it
    Swap it out
    Microwave it
    30s
  • Q13
    What is a common problem that causes hardware to suddenly shut down?
    Exhaustion
    Earthquakes
    Ketchup
    Overheating
    30s
  • Q14
    A user explains that their mouse is not tracking smoothly across the screen. Order the following steps:
    Users link answers
    Linking
    30s
  • Q15
    What is a tool that you can gently use to clean components
    WD40
    Vacuum cleaner
    Compressed air
    Squirt gun
    30s

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